I assume card is dead but want advice before RMA

brapadap

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Dec 27, 2011
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Basic specs:

Windows 10
(new) Gigabyte GA-78LMT (Rev 6) mobo
(new) Seagate 600W PSU
GTX 970 GPU
12 GB RAM

Here's the backstory:

A few days ago I was on my old mobo which I have wanted to replace for a while (MSI 760GM P34) as it was a bit limiting. For almost 2 years I was able to use my 970 in it and all was fine. I was just web surfing when all of a sudden the computer shut down. When I tried to restart, the PSU would flash on, but would not hold power. I had PSU issues prior, so I immediately thought it was the PSU, so I went ahead and replaced it immediately. Same problem once new PSU was installed. Then I went component by component and found that as long as the GPU was not installed, the system functioned fine for the most part. I say for the most part, aside from not being able to use my audio output jacks. I thought at that point that I may as well go ahead and replace the mobo which was already planned.

I installed the new mobo and everything functions fine. However, I have the same exact problem that when the GPU is plugged in, nothing powers on. When the GPU is not plugged in, I'm able to boot etc.

I assume at this point the GPU is toast and I was wondering if there was anything else I can do to see if its salvageable before venturing into RMA Land which thankfully I'm still covered by warranty for.

Thanks.
 
Solution
I had this happen recently with a 980TI, I checked the PSU and it was fine, I contacted EVGA and they told me that this is a damage prevention measure built into the card. It'll stop the system from running to prevent damaging the system itself. RMA the card is your best bet.

brapadap

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I figured as much, there's not much else I can do to test it anyway. Figured Id ask as a last chance effort before dealing with the RMA.
 


the only other troubleshooting you can do is trying a different PCIe slot, or a different GPU entirely. but either way, you're probably looking at an RMA of the card or the main board
 

brapadap

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I've already replaced the main board when the problem first occurred as I planned on doing it to begin with and had same problem with the new mobo. I'm just gonna bite the bullet and RMA the thing.
 

eggbrook

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I had this happen recently with a 980TI, I checked the PSU and it was fine, I contacted EVGA and they told me that this is a damage prevention measure built into the card. It'll stop the system from running to prevent damaging the system itself. RMA the card is your best bet.
 
Solution

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