Hello.
I recently bought an Asus G11 pc with the following specs:
Intel i5-6400
Nvidia GeForce GTX1060 6gb
8gb ram
For the first 2 days the computer was working perfectly and I was able to play some games on it. Until now.
This morning, I played CS:GO and the game recommended me to turn off Xbox's dvr setting. I exit the game, and open the Xbox app on windows 10 and the monitor froze and went black stating that there was no signal. I restarted the computer and opened Xbox's app for a 2nd time and the same thing happened. After various tries a message appeared stating: "Display driver stopped responding and has recovered." I then rebooted the computer 3 or 4 times and the message kept appearing.
After I changed some settings in Nvidia's control panel and not allowed my computer to boot Skype, Steam, Spotify, and One Drive at the same time and turned off my PC for about 5 hours. But when I turned it on after those 5 hours, Windows 10 booted with a black screen and I was only able to see the cursor and the place where you insert the password (don't know how it's called
) Apart from all of that, the desktop booted correctly and I no longer received the message and I was even able to open Xbox's app and turn off the dvr setting. But, I opened CS:GO and was able to play for about 4 minutes and suddenly squares with a bunch of colors started appearing and the game closed but now I am stuck with this screen that has a bunch of yellow lines and dotted blue lines (I can even move the blue dots).
I already called Asus and they told me that it was a problem with the monitor, and they recommended me to factory reset the computer, but I really don't know if this will work.
What can I do? and what do you think it is?
My dad has recommended me to get my money back but I really don't want to due to the specs.
Thank You.
I recently bought an Asus G11 pc with the following specs:
Intel i5-6400
Nvidia GeForce GTX1060 6gb
8gb ram
For the first 2 days the computer was working perfectly and I was able to play some games on it. Until now.
This morning, I played CS:GO and the game recommended me to turn off Xbox's dvr setting. I exit the game, and open the Xbox app on windows 10 and the monitor froze and went black stating that there was no signal. I restarted the computer and opened Xbox's app for a 2nd time and the same thing happened. After various tries a message appeared stating: "Display driver stopped responding and has recovered." I then rebooted the computer 3 or 4 times and the message kept appearing.
After I changed some settings in Nvidia's control panel and not allowed my computer to boot Skype, Steam, Spotify, and One Drive at the same time and turned off my PC for about 5 hours. But when I turned it on after those 5 hours, Windows 10 booted with a black screen and I was only able to see the cursor and the place where you insert the password (don't know how it's called
) Apart from all of that, the desktop booted correctly and I no longer received the message and I was even able to open Xbox's app and turn off the dvr setting. But, I opened CS:GO and was able to play for about 4 minutes and suddenly squares with a bunch of colors started appearing and the game closed but now I am stuck with this screen that has a bunch of yellow lines and dotted blue lines (I can even move the blue dots).I already called Asus and they told me that it was a problem with the monitor, and they recommended me to factory reset the computer, but I really don't know if this will work.
What can I do? and what do you think it is?
My dad has recommended me to get my money back but I really don't want to due to the specs.
Thank You.
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