Why Does Tom Clancy`s The Division Take So Long To Load?

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Ertrius

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Apr 13, 2016
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Those that play TCTD will understand best what I`m trying to explain here. When I click on the Play button to load the game, a circle with the loading percentages shows on the screen. It is taking longer than usual for the game to load to 100 percent. After the game loads to the game menu, when I click continue to connect to the game servers, the same thing happens. It takes too long to load the game. It will stop and go when loading. I noticed that the FPS (using Afterburner) while loading, will drop down to 2 or 3 FPS. It jumps up and down. The FPS used to around 100 - 200 FPS while loading, then settle around 58-60 FPS while playing the game.

This happened after I re-installed the game a couple of times because I was having an issue with screen tearing. I had to force the global settings on my GPU to use V-sync and Triple Buffering. But, after re-installing the game, I don`t need to use V-sync or Triple Buffering. So I set the global settings back to default. Re-installing the game has fixed the tearing problem, but has now caused this long loading times.
Could this problem be with Ubisoft`s servers or my settings in the game or GPU?
 
Solution
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The latest driver has caused a few issues for me as well (980Ti). I rolled all the way back to 378.42 and have had no issues since then.

You'll have to go to the Details tab in your Task Manager to find The Division (it's named thedivision.exe). Right-click on it, go to "Set Affinity," and give it the cores it needs.
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Carnaxus

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For some unknown reason, The Division always launches on only one core of your CPU. Fire up Task Manager, right click on thedivision.exe, go to Set Affinity, and select "All," then hit OK. That should fix your issue.
 
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Carnaxus

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Which version of Windows are you running?

Affinity is Windows' way of saying "which cores do you want this to run on?" The Division launches with only one core selected for some reason (oh wait I know why, because Ubisuck!), so you have to tell it to use all of them every time you launch it.
 
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James Mason

James Mason

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If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html
 
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Ertrius

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I used DDU before I installed the 1080ti. Manually downloaded the latest 1080ti driver from Nvidia. Then I had the problem of screen tearing. Forcing V-sync and Triple Buffering in the control panel fixed that. But, I still had some stuttering. So, I tried uninstalling and re-installing the game. That is when the freezing up of the game loading started. It takes too long to load. I even uninstalled and re-installed the game twice, and it still stops and goes when loading and connecting to the game server.
 
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Carnaxus

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Apr 18, 2017
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The latest driver has caused a few issues for me as well (980Ti). I rolled all the way back to 378.42 and have had no issues since then.

You'll have to go to the Details tab in your Task Manager to find The Division (it's named thedivision.exe). Right-click on it, go to "Set Affinity," and give it the cores it needs.
 
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