I have 1-2 seconds internet disconnects from my Lan every 10 minutes.

Leon11

Commendable
Jun 9, 2017
4
0
1,510
Operating System

Windows 10

Computer Specs

Motherboard: Gigabyte Z87N-WIFI
CPU: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
GPU: NVIDIA GeForce GTX 760
RAM: 16384MB
Ethernetadapter: Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
Driver: 2.1.0.26

Description of the problem

Since i moved into a student dorm which is connected to the the internet trough the university access, i have this problem where my ethernet is disconnecting every 10 minutes for 1-2 seconds. I am connected to the internet through my university net so I contacted the admin. When he set the connection to 10 mbit (half and full duplex). I had no interruptions but the packetloss was over 30%. When he set it back to 100 mbit (half and full duplex) there was no big packetloss but the disconnects happened every 10 minutes.

What I've tried so far to resolve the issue

First i thought it has something to do with my ethernet cable. So i bought a new one, but the problem persisted.
Secondly I tried to change my network adapter to another one (Intel(R) Ethernet Connection I217-V). No Success.
Thirdly I tried updating all my drivers and tried changing between different network adapters and cables again. Nope.
Fourth try. I looked up if windows 10 had something to do with it. I looked up the solution where you go to power management (network adapter settings) and turn off the "Allow the computer to turn off this device to save power". Again nothing changed.

5th attempt. I contacted the admin of the network. To quote myself

When he set the connection to 10 mbit (half and full duplex). I had no interruptions but the packetloss was over 30%. When he set it back to 100 mbit (half and full duplex) there was no big packetloss but the disconnects happened every 10 minutes.

6th act of desperation. I googled and tried just random things. ipconfig /flushdns, ipconfig /registerdns, ipconfig /release, ipconfig /renew, NETSH winsock reset catalog, NETSH int ipv4 reset reset.log, and NETSH int ipv6 reset reset.log. Changing advanced options in the networkadpater. I tried changing the duplex, interrupt moderation and energy efficient ethernet. Nothing worked.

I would appreciate some helps as I am currently grasping at straws here.

dxdiag for good measure

https://share.rtechsupport.org/files/fJnfW5vukGT4.txt
 
Solution
Use Event Viewer on your PC to look for errors or warnings that occur just before or at the time of the disconnects.

Could be some buggy app on your computer trying to "phone home" to update or do some backup....

Reference: the following link from within this Forum.

http://www.tomshardware.com/faq/id-3128616/windows-event-viewer.html

Also take a look at everything being started at boot time. Investigate (i.e., "google") any applications that you do not recognize.

First disable any suspicious applications one by one. Then start the same process with recognized applications - again one by one.

The objective to determine if one particular app is the cause of the disconnects.

Ralston18

Titan
Moderator
Use Event Viewer on your PC to look for errors or warnings that occur just before or at the time of the disconnects.

Could be some buggy app on your computer trying to "phone home" to update or do some backup....

Reference: the following link from within this Forum.

http://www.tomshardware.com/faq/id-3128616/windows-event-viewer.html

Also take a look at everything being started at boot time. Investigate (i.e., "google") any applications that you do not recognize.

First disable any suspicious applications one by one. Then start the same process with recognized applications - again one by one.

The objective to determine if one particular app is the cause of the disconnects.
 
Solution