Blue Screen Error, bad_pool_caller

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batmanx999

Reputable
Dec 27, 2015
34
0
4,540
Hey guys recently been getting this issue out of no where i did recently change out my cpu cooler to a kraken x42, and installed cam software along with it. Here is all the info i have not really sure how to approach this...it happend once randomly while idle then again twice when installing some windows update. During installation of the kraken i did need to reseat the ram, because it was making contact and with the tubing and causing the computer to power cycle.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000060
BCP2: FFFFF88006E36000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

there was some part about "info about this error" and what looked like files that i could provide if it helps.

https://ibb.co/emVixk

^took a picture of the error hopefully that helps. I also uninstalled that Cam software becuse i have a hunch that might be the source. Thank you guys for any input you can provide in advance.
 
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batmanx999

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Dec 27, 2015
34
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4,540
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axe0axe0

Honorable
Jun 5, 2017
986
37
11,590
Next time, as requested, put the dumps in 1 folder.

- Uninstall MSI software.
- Uninstall Malwarebytes temporary, if malwarebytes is your sole security program use Microsoft Security Essentials as alternative.
- Uninstall Nvidia drivers using Display Driver Uninstaller and install the drivers with the physx and display drivers only.
 
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batmanx999

Reputable
Dec 27, 2015
34
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4,540


alright after getting it a couple of times more i was able to uninstall most of the MSI software (was not sure about tuning utility since publisher is said intel) but i removed that, malware bytes and i ran the driver uninstaller and i believe i reinstalled the graphics drivers? not entirely sure what happened because in the middle of doing that it crashed again. I made a folder with all the crash logs since then.

https://www.dropbox.com/sh/dudl0y1gt34pilx/AADjj2quyhUY2cNpxZQRpATka?dl=0

edit: pretty sure somethings up, tried running a couple of games most crash like 3 seconds in.

edit 2: got a memory management bsod...ran admin tools and the memory diagnostic and it told me hardware problems detected...bout to pull my hair out. Ordered 2 new sticks of ram.
 
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batmanx999

Reputable
Dec 27, 2015
34
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4,540


For those interested to know, it appears to have been the ram whether by the power-cycling issue that happend or some other nonsense i removed 1 stick and was seemingly working correctly for that day and night running all the same tests, plus for good measure i bought 2 new sticks of ram (corsair pro 16 gb) and replaced what i had. Has not been a single issue since.
 
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