MSI Geforce GTX 780 Twin Frozr Sparked

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ChaDDa_Melt

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Jun 15, 2017
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Good day good people.

I am from South Africa, JHB and this is my issue I encountered this week.

My brother started playing FAR CRY PRIMAL as soon as I finished mix and master one of my new songs a few days ago I had just completed and while I was in the room getting my study some study going on I heard my brother calling my name aggressively, yelling at me to come ASAP as soon as I walked into the living room he told me the situation - stating as follows: he saw sparks while he was playing games and the computer had just switch off and rebooted itself automatically. I switched the PC off to unplugged and see where the the problem came from and at first I did a quick look it seemed like nothing at first I thought maybe he was just trying to make me scared (I had just bought the card a month ago after upgrading from a MSI GTX 760 4GB) then the following morning I had a chance to examine the PC properly to see what's going on here? I've never encountered anything like this before I mean was shit scared honest to God after I have read up online to see what can I do? I saw some guys posting about how they've lost their whole PC due to something like this so I thought let me come here because I read A LOT on here and it has helped me and now I'm hoping you can help me for real this time!

I saw at the back on the main mainboard (PCB) right next to where they put the sticker showing the gpu's info such as the serial number, around component C523 it is burnt. But the funny thing is, the card still works perfectly fine I mean there is still display and sound, the games still play - the card SEEMS to be working fine for now, the temps are still the same. No screen tearing, no artifacts, no reduced frame rates everything still SEEMS normal but I need your guys help please, what you suggest I do? Should I like try and send the card in for RMA or should we keep doing what we usually do? The card has not been fiddled with. Well I know the first question will be, Do I overclock? I do not do overclocking as I am very aware of what it can do to your goods nor did I need to overclock as the card still plays amazingly well on 1080p on epic settings

Here below I have attached a photo showing where the sparks took place

https://drive.google.com/file/d/0BxvYUGlEr79GVzdxU0swMjBpSzQ/view

Thank you in advance!!!!!
 
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LimitedWard

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Dec 15, 2013
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Anything with a "C" in front on a PCB always means it's a capacitor. After a bit of googling, it looks like this particular capacitor on your GPU is very commonly blown. If your card is still under warranty, I don't see why you wouldn't just RMA it. RMA is free whereas bringing it to a repair shop costs money, not to mention only MSI would be able to determine the exact type of capacitor is required.

Also you probably want to consider getting a new power supply. And maybe invest in a surge protector if you don't already have your PC plugged into one.
 
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LimitedWard

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Only way to find out is by asking MSI directly. Typically MSI has a 3 year limited warranty. Unfortunately in your case I suspect the card was purchased well before that.
 
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ChaDDa_Melt

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Even though the card was fine throughout the warranty stage and started acting up afterwards, you mean to say one can't claim or give it a try? The gpu isn't dead nor was it opened since day one
 
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LimitedWard

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You can give it a go (what do you have to lose?), but you'll be at the mercy of the support guy at the end of the line. It's likely a 3.5-4 year old card at this point, so even if they agree to it they might not be able to replace it with another one since they don't manufacture 780s anymore.
 
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ChaDDa_Melt

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Will try. I tried registering the GTX 780 on MSI's website to see if there is any warranty left (which I doubt) BUT as soon as I registered I got a message saying if I complete a survey I will get an extra three months warranty for FREE and so I completed the survey I do not know if it was legit or not? Also I check my plugs and they're surge protector extension plugs. It must be the seller who might not have had. We did not have any power cuts since I bought the card from this guy plus I always switch off my PC completely every night before bed. I will contact the seller and see what he says, maybe he used the FREE warranty up who knows
 
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Nighterlev

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You can check the warranty for the card by just typing in the product ID for it to see, it should list off the warrantly label there.

If so, you can now contact tech support and they should replace the card, if not, you'll probably have to pay them around $50-$100 for a new card anyways. But hey, that's still extremely cheap compared to buying a full blown new card instead right?
(Considering they don't make the 780's anymore, this is likely what is going to happen)
 
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ChaDDa_Melt

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Jun 15, 2017
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Alright, Will do. The guy I bought the 780 from said he'll help me get this sorted as he had already done an RMA before, he has the email's with all the details for MSI South Africa, apparently they're based in JHB, Midrand.

True - If so I do not mind paying in if I'm getting a new card as a replacement for this one. Anyway thank you guys for assisting me

MUCH APPRECIATED
 
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ChaDDa_Melt

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Jun 15, 2017
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Okay guys look I spoke to the guy I bought the card from, at first he didn't wanna help assist me to try and find the source from where the 780 was bought, luckily we had the proof of purchase so eventually after minutes on the phone we got him into calling the guy he bought it from to confirm whether the proof of purchase is correct any way we found and I went to MSI distributor to see if they'll accept the card for RMA while we were waiting because they had to make certain phone calls I was worried because they were taking so long, eventually the guy walks out looking all disappointed and stuff then said they cannot do anything about it I broke the warranty void due to overclocking which I found funny they didn't care to ask what happened first before making an assumption... I asked if I could speak to higher management to try and sort this out, he also told me the same thing and I stopped him in his tracks before he made further assumptions and I told him about my situation and he was quiet for a bit then said you know what I'll have them book it in for you and I thanked him and the other guy. Gave the card in on the 19th of july and I got a print out saying that the status is pending. I wonder what gpu I will get? Do you guys perhaps maybe know since they do not manufacture 780's anymore? Thanks
 
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Vic 40

Vic 40

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Cash difference means that you pay extra money to get a better gpu.The difference between the old/used gpu and what that other gpu might cost.How much depends on what they think the current one is worth/is paid for and what the other one will cost.
 
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ChaDDa_Melt

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Well if so then I do not mind adding cash for a better card? But if I didn't have cash would they fix or replace it with something of equivalent performance to the 780?

Thanks for responding again Vic 40 I appreciate it bruh
 
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