PC freezes, can't use mouse/keyboard, can't reset, have to hard restart

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pepi93

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Jun 4, 2011
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These freezes have only been happening during the last week or so. Now becoming more frequent it seems. Please read what I wrote below...


I've been running this system for 1 year. It's OC'd but modestly and has been stable the whole time. (45x using XMP profile for my RAM), lower vcore to 1.240v

RAM is even newer because I had to RMA the original.

I'm running an older BIOS because each new BIOS that comes out seems to have issues for the Asus Maximus HERO VIII (running BIOS versions 2001) because I haven't had any issues with it or my OC or anything else up to this point.

I've looked at event viewer and checked the warnings/errors prior to each critical error or...the point at which my system locks up.


error - crash dump initialization failed (I have page file enabled min - 1024mb, max -16384mb)

warning - DNS client warning

error - The Connected Devices Platform Service service terminated with the following error: unspecified

warning - DNS client warning again

error - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

ACPI error - The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS. (I GET THESE A LOT)

I also get DistributedCOM errors/warnings


These are pretty much it, It's always these same errors before a freeze up...not all but a combination of the above listed.

I don't have temp issues. I monitor temps in game and use HWinfo. Not sure if I can check voltage of different things just by looking at HWinfo or it has to be done manually on the actual hardware?

sfc /scannow did not find any issues.
15 minute RealBench stress test, no issues
1 hour Prime95 stress test, no issues
Ran Memtest86 for 7+ hours, tests 5 and 9 to completion, no errors

Any idea what's happening here?

Thank you.
 
Solution
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Just in case anyone is following this or experiences similar issues.

I have a feeling I had some conflict with NVIDIA drivers. Particularly, left over files from a previous driver. Even though I have Windows auto driver install function disabled, it still did it and I think I didn't notice. I did a clean wipe of my NVIDIA driver and haven't had any crashes since. I also did a BIOS flash since it's been a year since the last one. Performance with boot has improved dramatically.

Keeping my fingers crossed that this issue has been solved.

Thanks to all who contributed.
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pepi93

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Jun 4, 2011
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Lian-Li PC-7HX, EVGA 1000W Platinum PSU
Asus Maximus VIII Hero
i7-6700k, Noctua NH-D14 HS
Corsair Vengeance LPX 3000mhz 2x8gb
Gigabyte 980ti G1, Core 1500mhz, Mem 2000mhz
850 EVO 250GB, OCZ Agility 120gb
840 EVO 500GB, Seagate Barracuda 3TB HDD
BenQ BL3200PT, BenQ RL2460HT
Klipsch Promedia 2.1 THX Speakers
AKG-K550 Reference Headphones, Fiio E11 amp
Roccat [Kone XTD Mouse & Ryos MK Pro Keyboard]
Bitfenix LED pro fans

All updates done but not Windows Creator update.
I ran all those tests with my OC, had my OC stable for the year, no reason why it should just stop working from nothing.
 
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hang-the-9

hang-the-9

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Mar 25, 2010
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That's the funny part about things breaking, before they do they work fine. If you don't want to run test the system at stock speeds, try a clean Windows setup, remove all drives aside from the boot one, try with different RAM, try another motherboard. Maybe CPU issue but again if you don't want to try stock speeds you can just replace the CPU.
 
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pepi93

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I appreciate your input.

I'm confused though. If all the tests that I've done pass with the OC, why would running them at stock be any different?

I also don't have any other PC components to test with and the "hang" is random, can't really predict when it will come or while doing what task...or if it will come anytime soon.
 
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hang-the-9

hang-the-9

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Mar 25, 2010
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The point of testing is to get rid of all the variables. Overlocking is a variable. Get rid of the overclock, all drives except the boot drive, also test one one RAM stick at a time. Start with a clean minimal system and go from there. That includes trying a clean Windows setup on a spare hard drive if things don't work with the system on different hardware configuration.

The other issue is the BIOS, the warnings don't matter but the errors show that there is some issue with the motherboard drivers, which may be fixed with a new BIOS.

If you have 30 different things that can be the issue, you will never narrow things down by doing nothing except running tests on the same system.
 
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pepi93

Distinguished
Jun 4, 2011
73
0
18,640
Just in case anyone is following this or experiences similar issues.

I have a feeling I had some conflict with NVIDIA drivers. Particularly, left over files from a previous driver. Even though I have Windows auto driver install function disabled, it still did it and I think I didn't notice. I did a clean wipe of my NVIDIA driver and haven't had any crashes since. I also did a BIOS flash since it's been a year since the last one. Performance with boot has improved dramatically.

Keeping my fingers crossed that this issue has been solved.

Thanks to all who contributed.
 
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