Hello,
I've scavenged this forum for answers on this issue and no one else's solutions have worked for me. Here is the scenario: Whenever I play a certain game (Player Unknown's Battlegrounds), my computer will shut off randomly during gameplay. There's no predicting how long it takes to shut off from when I start playing, but it has gotten obnoxious now. I am able to play Battlefield 1 on Ultra, and even run 3DMark for however long I want without any issues. After the computer crashes, my motherboard & GPU light will flash multiple times in what I'm assuming is an attempt to turn on/off over and over again. The amount of times it takes for it to fail before successfully starting up is inconsistent (I will provide a video for this).
Here is my setup:
1) ASUS ROG-STRIX-RX580-O8G-GAMINGOC Edition
2) MSI Pro Series Intel Z270 DDR4 HDMI USB 3 SLI ATX Motherboard (Z270 SLI PLUS)
3) Intel Core i5-7600K LGA 1151 Desktop Processors (BX80677I57600K)
4) EVGA SuperNOVA 850 B2, 80+ BRONZE 850W
5) SanDisk SSD PLUS 240GB Solid State Drive
Here are the steps I've tried:
1) Purchased & installed a new power supply with more power (600W -> 850W)
2) Checked all the cables & made sure there were no exposed wires or screws touching the mobo.
3) Reset windows & re-installed motherboard & graphics card drivers via the windows 10 recovery tool.
4) Updated my bios to the latest version & reinstalled mobo drivers
5) Checked CPU & GPU temperatures while playing that specific game using HWINFO. They jump to around 60C and stay around the 45-55C range
6) Checked generic windows system log (found nothing descriptive about my crashes)
7) Replaced CMOS battery
8) Attempted to run one memory stick at a time (computer crashed while playing on both sticks individually i.e. I installed one 8 gig stick at a time to single out a bad ram stick)
9) Ran Memtest86 for one pass with no errors (I'll probably run more passes)
10) Ran Intel's CPU diagnostic tool.
*On only one instance of the game crashing did I ever see an error message. It was one of those windows popup dialog and I could only get the wording "System Error..." for about half a second and then the computer shut off again. It pains me so much that I wasn't able to see the details of that message in time.
I'm really running out of ideas here. Please let me know if you can think of anything and I'll be sure to try it. Thanks!
Edit: Here is the video of its behavior right after it crashes: https://streamable.com/5dmkx
This is a particularly _bad_ instance of it as the computer usually turns itself back on successfully after one or two attempts. Me twiddling behind the power cable a couple of times is me first turning switching the power supply off, observing the behavior, then switching it back on again. Notice that the computer attempts to turn on the moment I flip the switch back on the power supply without me pressing the power button.
I've scavenged this forum for answers on this issue and no one else's solutions have worked for me. Here is the scenario: Whenever I play a certain game (Player Unknown's Battlegrounds), my computer will shut off randomly during gameplay. There's no predicting how long it takes to shut off from when I start playing, but it has gotten obnoxious now. I am able to play Battlefield 1 on Ultra, and even run 3DMark for however long I want without any issues. After the computer crashes, my motherboard & GPU light will flash multiple times in what I'm assuming is an attempt to turn on/off over and over again. The amount of times it takes for it to fail before successfully starting up is inconsistent (I will provide a video for this).
Here is my setup:
1) ASUS ROG-STRIX-RX580-O8G-GAMINGOC Edition
2) MSI Pro Series Intel Z270 DDR4 HDMI USB 3 SLI ATX Motherboard (Z270 SLI PLUS)
3) Intel Core i5-7600K LGA 1151 Desktop Processors (BX80677I57600K)
4) EVGA SuperNOVA 850 B2, 80+ BRONZE 850W
5) SanDisk SSD PLUS 240GB Solid State Drive
Here are the steps I've tried:
1) Purchased & installed a new power supply with more power (600W -> 850W)
2) Checked all the cables & made sure there were no exposed wires or screws touching the mobo.
3) Reset windows & re-installed motherboard & graphics card drivers via the windows 10 recovery tool.
4) Updated my bios to the latest version & reinstalled mobo drivers
5) Checked CPU & GPU temperatures while playing that specific game using HWINFO. They jump to around 60C and stay around the 45-55C range
6) Checked generic windows system log (found nothing descriptive about my crashes)
7) Replaced CMOS battery
8) Attempted to run one memory stick at a time (computer crashed while playing on both sticks individually i.e. I installed one 8 gig stick at a time to single out a bad ram stick)
9) Ran Memtest86 for one pass with no errors (I'll probably run more passes)
10) Ran Intel's CPU diagnostic tool.
*On only one instance of the game crashing did I ever see an error message. It was one of those windows popup dialog and I could only get the wording "System Error..." for about half a second and then the computer shut off again. It pains me so much that I wasn't able to see the details of that message in time.
I'm really running out of ideas here. Please let me know if you can think of anything and I'll be sure to try it. Thanks!
Edit: Here is the video of its behavior right after it crashes: https://streamable.com/5dmkx
This is a particularly _bad_ instance of it as the computer usually turns itself back on successfully after one or two attempts. Me twiddling behind the power cable a couple of times is me first turning switching the power supply off, observing the behavior, then switching it back on again. Notice that the computer attempts to turn on the moment I flip the switch back on the power supply without me pressing the power button.
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