Test ping to a Virtual Machine?

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Barty1884

Barty1884

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Apr 16, 2015
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Hi all,

I work remotely, with my company & their server in Toronto, ON and I'm located in Calgary, AB (approx 2500km / 1600 miles, as the crow flies)

I have severe lag & unresponsiveness - which I suspect is ping related.

My IT department claim there should be no problem, and the problem *must* be on my end with my internet connection.

I've tried multiple hardware configurations, networking solutions etc - and I know my internet connection itself is not the issue (as per my sig). Obviously, that ping number doesn't relate to contacting my work server specifically.

I access via Citrix and a specific browser address/logon information.

Is there any way to test my ping to the address in question specifically (ie the web adress).

Just want to establish whether it's something that can be rectified on my end, or whether 'it is what it is' given the distance (which I suspect to be the case).
 
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Barty1884

Barty1884

Retired Moderator
Apr 16, 2015
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Thanks DL. I really didn't explain what I wanted to understand very well at all.

I can ping the website I use to log in, that aspect is fine. But navigating to the website is fine, it's once I've logged in.

In essence, can I 'ping' the environment *inside* of the web address that's accessed the network? Ie. Ping www.website.com/usernameXpasswordY=virtual enviroment

In which I want to understand more about my connection to the virtual enviroment, not so much the website itself.

.....I hope that makes sense.
 
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dark_lord69

dark_lord69

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Jun 6, 2006
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yes, it makes sense.
If your problem only occurs AFTER you've logged into the website I'd bet the issue is NOT your ISP.

You would be able to ping within a remote environment if you connect to a remote PC onsite and do the ping command from that computer. But from your computer to an internal environment.. I don't think that's possible.

Instead I would have you try different browsers (Try Firefox, IE and/or Chrome if you have not already)...
Also, if you have windows 8, 8.1 or 10 you can open resource manager and check to be sure nothing else is slowing you down. An old internet cache file on a bad sector on your disk could make any given website super slow and unresponsive. So if you haven't already clear your cache for each of those browsers before you give it a try.

What you CAN do is.. have the IT department ping your ISP and see what they get.

Not sure what else you can do to troubleshoot this issue...
 
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Barty1884

Barty1884

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Apr 16, 2015
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YEah, tried everything on my end.

Unfortunately getting my "IT" department to even understand that suggestion will be difficult.
They're lost when I try to explain that 30GB RAM assigned to this specific environment is a limitation when all 14 users are online (ie ~2ish GB each.... if it were split equally). Sigh. (although when all are online, I can appreciate the sluggishness)
 
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