GPU warranty void? Is my PSU fine?

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Sylvvester

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Nov 22, 2010
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My specs (never overclocked):
i7-4790K
MSI Z97 Gaming 5
EVGA GTX 970
XFX TS 550W

Today my PC abruptly shut down and wouldn't turn on. Disconnecting power for a few seconds would only cause some leds on motherboard to blink once and fans to twitch once when I pressed power button. I removed my graphics card and then my PC powered on without problems.

Then I tried putting my gtx 970 back in and the PC wouldn't turn on again. I unplugged 6 pin gpu power connectors and PC started but gpu fans stopped after 2 seconds. I did the same test in 2nd pci-e slot and results were the same, but then I noticed smoke coming out of my gpu heat sink when I tested with unplugged 6 pin power connectors. Now I know my gpu is definitely bricked.

With gpu removed, my PC is running fine. I run prime95 for a while and there were no issues.

Is there possibility that my psu is damaged? (I have no other gpu to test 6 pin power connectors)
Is my gtx 970 warranty void? (I run PC with gpu 6 pin power connectors unplugged for a total 3 seconds)
 
Solution
Tom Tancredi
No it sounds like you properly diagnosed the death of the GPU. As for the cause of the death of the GPU, sounds like it shorted, which maybe your PSU (Had any power dips? lightning? etc. nearby?). But I would start with the return on the card at the moment, and then work from there. yes the only other test you have is to 'borrow' someone's card and plug it in and see if you still have issues.
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Tom Tancredi

Tom Tancredi

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May 9, 2013
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No it sounds like you properly diagnosed the death of the GPU. As for the cause of the death of the GPU, sounds like it shorted, which maybe your PSU (Had any power dips? lightning? etc. nearby?). But I would start with the return on the card at the moment, and then work from there. yes the only other test you have is to 'borrow' someone's card and plug it in and see if you still have issues.
 
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Solution
MrN1ce9uy

MrN1ce9uy

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Aug 20, 2009
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I would RMA it with EVGA. EVGA is pretty good about accepting returns under warranty. I probably wouldn't have even mentioned that I did that. I also probably wouldn't do that again.

*You know what, I've done the same thing a number of times on accident (GPU mining) with different GPUs and nothing bad happened. Forgetting to plug in the PCIE connectors shouldn't cause a short. But I guess it could happen. EVGA should cover it.
 
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Sylvvester

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Nov 22, 2010
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As a follow up: I used standard RMA. After my broken GTX 970 was delivered to EVGA, they sent replacement (GTX 1060 6GB) withing 2 days and it was delivered to me shortly after. It's working fine so far.
 
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