At wit's end trying to identify the problem.

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Mich Lourence

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Jun 24, 2017
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510
Hi everyone,

Good day everyone! I have had this problem with my PC for a couple of weeks now, and I am really at my wit's end trying to identify the problem. I was hoping some of you guys might be able to help me.

My rig is almost 3 years old, and ever since then i have not experience any problems with it - software/hardware. This all started when I changed my GPU a couple of weeks ago, so I went to the guys who assembled my unit.
These are my specs:
Mobo - MSI Z87 - G41
HDD - 1TB WDC WD10EZEX-00BN5A0 SCSI Disk Device
CPU - Intel Core i5 - 4570
GPU(old) - Radeon R7 265
GPU(new) - Gigabyte Nvidia Geforce GTX 1050ti
8GB of ram
PSU - VS 650 Corsair

So i change my GPU, as you can see above, and since then I've had these problems. I had the GPU replaced by a technician at their shop, he also installed the drivers and all. The problem started a couple of hours after i arrived home. I was having bluescreens and unfortunately I do not have the dump files anymore. One thing i remember though, "Reboot and select proper boot device" was displayed when i restarted my CPU.
So i contacted the shop and they told me to bring my rig there so they can check it. unfortunately, it is not easy for me to do that. So i contacted my uncle who is also a technician at a different shop. He told me to reinstall the drivers. so i downloaded a new set and reinstalled it.
It ran for a few hours but then the problem would relapse. sometimes it would ran for a whole day or 2 days without problems.
so i kept having these BSODs and the "reboot and select proper boot device." I sometimes could get away by going into BIOS and resetting everything to default. or sometimes i would just turn the PC off for a couple of minutes and then it would run like nothing is wrong when i turn it back on.
My uncle said that maybe i have problems with my HDD, or cabling. those were the same suggestion i read when i searched for the same problems at online forums/supports and the likes.
Aside from BSODs, my PC also experiences random freezes, which forces me to restart it. and then "Reboot and select proper boot device" appears.
So my uncle took my PC in so that he can check it thoroughly. He discovered that my PSU has been experiencing low powers and probably caused the problem where i can't boot from my HDD. He fixed it and told me to observe it.
So at home it again ran for a couple of hours and then went back to the BSOD, freezes and then "Reboot and slect proper boot device.." problems.
I did a full disk check, windows repair thru SFC, malware/virus scans, all other fixes/diagnostics i could think of. to no avail, the problem still persists.
So i reinstalled my windows, drivers and updated everything to the latest, still the problems did not go away.
again i did the routine to identify the problem:
- did the HDD diagnostics using a program from WD site
- ran the memtest86 for 8 passes
- did the chkdsk, SFC
- downloaded the Driver Booster and updated every single driver
yet, no errors were found.
so here i am now, asking for your kind hearts to help me with this since i have had a lot of pending works already, aaaaaaaaaaand can't play my games properly.
I am not very knowledgeable when it comes to PC stuff, so please bear with me.
All of your replies will be greatly appreciated.
Thank you so much in advance!
 
Solution
S
No, it's a possibility.I've seen other threads with this issue, with same resolution but that doesn't mean that's exactly what your issue is. But if you're asking if there's something you can do, considering all you've done so far, I'd say BIOS would be the next thing to try. Again, updating bios has to be done carefully and if you've never done it, get detailed instructions from MSI before you do or take it in for a technician to do it for you and backup your stuff before you do.
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Mich Lourence

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Jun 24, 2017
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I apologize for the long post. I think i even missed some details. I have some of the dump files from the recent BSODs, i downloaded WhoCrashed, and saw amifldrv64.sys and ntoskrnl.exe. I can upload them here if you guys need it. Although, i have not experienced these bluescreens recently. I do have BSODs but it will just say, a problem has encountered and no DMP files were produced.
 
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Sedivy

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Dec 17, 2016
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What's the error ID? It'll say something like 0.0000### where # are a bunch of numbers.
Anyway, I'd actually update bios. This can sometimes mess up your windows installation so before you do this, backup your important data, and if it does mess it up, be ready to have to reinstall windows. Looking at the spec page for your motherboard (check that it's the right one), one of the bios updates lists increased vga compatibility.
https://us.msi.com/Motherboard/support/Z87-G41-PC-Mate.html#down-bios
If I had to guess (and you can check which version of bios you have), you have a bios version older than 1.5. In which case just get latest bios, follow instructions on how to update it (MSI LiveUpdate should be pretty simple if you don't know what you're doing), and have your windows boot disk ready in case your windows needs repair or reinstall.
 
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Mich Lourence

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Jun 24, 2017
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actually i uninstalled MSI Live Update since it's causing the amifldrv64.sys BSOD(at least that's what i've read online). ever since i have uninstalled it, my PC stopped having the amifldrv64.sys BSODs. and after i have updated every single driver, my PC also stopped having the ntoskrnl.exe BSODs. right now the main issue is the random freezes and the "reboot and select proper boot device" when i restart it after the freezing.
 
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Sedivy

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Dec 17, 2016
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Ok if you think MSI LiveUpdate has issues, then you're going to have to flash your BIOS using a usb. MSI will have instructions on how to do this. In fact I'd contact them anyway and explain the issues you're having in detail and ask for both advice on what it could be, and if they say bios, ask for instructions on how exactly using usb.
 
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Sedivy

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Dec 17, 2016
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No, it's a possibility.I've seen other threads with this issue, with same resolution but that doesn't mean that's exactly what your issue is. But if you're asking if there's something you can do, considering all you've done so far, I'd say BIOS would be the next thing to try. Again, updating bios has to be done carefully and if you've never done it, get detailed instructions from MSI before you do or take it in for a technician to do it for you and backup your stuff before you do.
 
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Mich Lourence

Prominent
Jun 24, 2017
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I see, i understand now. what puzzles me is that all of these happened right after i change my GPU. so I can't shake the possibility, of my GPU being the culprit, away. but then again, i haven't experienced any GPU related BSODs or crashes(as far as i know).
They have a video on how to do it on the site that you gave(thank you btw). Also, ichecked my version and it says V1.5 (so i would need to update to the latest? what about all of the updates in between?)
So yeah maybe i can try it now. My windows is a fresh copy, and I usually save my files on my drive D
Will my files be affected? or if ever i'd reinstall windows, i would just need to touch drive C?
 
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Sedivy

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Don't worry about updates in between. Latest bios have all the previous stuff + latest updates, so just get the newest version.
The reason why I think it's BIOS is because your motherboard is much older than the video card itself. The card didn't exist when your motherboard came out, so there wouldn't have been native support for it then. It did get added I'm sure, in BIOS updates, but depending on how far with the updates you got, you might have simply not had them installed. Then you plunked in a new card, it can't recognize it and so it's giving you errors.
The reason I say be careful with bios updates, is if something goes wrong, like an update is interrupted or somehow fails, it can brick your motherboard completely for which the only cure is replacing motherboard. As it's fairly old, you likely can't exchange. So, while very routine, and issues rarely happen, back everything up and if at all unsure how to do it, get a professional or MSI to coach you through it.
As for your windows, if the bios update messes them up in any way, put in the install cd, and hit repair first. If that doesn't help, then reinstall. If windows is on drive C, then yes you'd just wipe and reformat C and install windows on there. Your D shouldn't be affected at all as that's your data disk and has no boot/system files.
 
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Mich Lourence

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Jun 24, 2017
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"The card didn't exist when your motherboard came out, so there wouldn't have been native support for it then. It did get added I'm sure, in BIOS updates, but depending on how far with the updates you got, you might have simply not had them installed. Then you plunked in a new card, it can't recognize it and so it's giving you errors."

-this.. thank you! this has been at the back of my mind for so long, i just did not know how to validate it. (sorry i do not know how to quote statements here. hehe)

anyway, about updating my bios. a link about a video on how to flash bios is posted at the bottom of the site you gave. i think it's pretty much straightforward. so i will try this and will post updates here.
 
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Mich Lourence

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Jun 24, 2017
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UPDATE: So i did an update on my BIOS. and it went well. checked msinfo32 and it showed the new version i installed.
I also did SFC on my CMD and it showed no problems. right now i will be observing my PC and hopefully this will address the issue.
 
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Mich Lourence

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Jun 24, 2017
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510
Hi good day Sedivy!
Well, it did not require me to reinstall the drivers. I left the computer overnight to see if the problem would relapse. Fortunately it didn't. I guess you were right, the BIOS was just too old to handle the new GPU. I am still observing it though. Thank you so much for your help. will update this thread today if something happens. cheers!
 
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Mich Lourence

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Jun 24, 2017
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510


just to update, the random freezes had stopped occuring. thank your for the help. i guess it's safe to say the problem has been solved. :)
 
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