Windows 7 fails to install specific update (KB2670838)

SethS

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Nov 19, 2013
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I bought several games over steam summer sale. Two of them (bioshock remastered, bioshock 2 remastered) crash upon startup. I looked into this and everyone is saying that you need this update for it to work. Unfortunately everytime I try to install this update I get this message:

"install update for windows (KB2670838) update 1 of 1 failed"

Here's a link to the page I downloaded the file from:

https://www.microsoft.com/en-us/download/details.aspx?id=36805

Thanks for any kind of help <3
 
Solution
Take a look in control panel>system and security>system to see your says service pack one.
777_System_Info_64-Bit_SP1_Beta_USB.jpg


If not you need to download service pack one and put it on a cd to install. Here is a few thing to try tho to get around making a CD.
https://support.microsoft.com/en-us/help/15090/windows-7-install-service-pack-1-sp1