seagate Backup+ external HDD could nt be detected

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krishna2602

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Apr 21, 2015
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i'v 2tb seagate Backup+ external HDD which was working fine till yesterday, byt nw i'm having some problem in accessing it, it couldnt be located in Explorer/ My Computer, although sometime it can be seen listed under disk drives in Device manager, n could be also seen in lower block in Disk Management (couldnt see it in upper block) lower block fr HDD doesnt show anything else except unallocated n initialise disk,
i'm using win7, 64 bit, wid c2d intel e7400processor, 2 GB RAM .
i had very crucial data in my hdd, i bought it in Feb 17,
plz Help me..
 
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krishna2602

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i couldnt figure out how to post screenshot
 
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SkyNetRising

SkyNetRising

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Jan 4, 2016
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Either external drive electronics has failed or you didn't remove safely eternal drive from system last time and now file system of the drive has sustained some damage. External drives always have to be removed safely.

You will need to initialize the drive to partitioning style it was before.
If the drive initializes successfully, then you can use some data recovery software, to recover your data (you'll need another drive of same capacity to recover data to it). Use Getdataback for data recovery.
If drive can not be initialized, this means external drive electronics has failed. You can attempt to remove the drive from external enclosure and attach it to pc with sata cable. then again initialization and data recovery.
If hooking drive directly doesn't work either, then I'm afraid drive has died and you'll need professional data recovery services involved. This is gonna be rather costly service.
 
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krishna2602

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ohhhh God, seems i'm screwed...
how to knw which partitioning style it had before, i didnt do any fancy on it since i bought it in February except stuffing it wid data...
which Partition should i use MBR or GPT..??
 
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DR_Luke

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Dec 1, 2016
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Do not write to the drive. It is likely physical issues with the drive, common with Seagate. Your best option is to seek professional data recovery assistance before it gets worse.

Things you can try:

1. A different usb and power cable
2. Remove the drive from the enclosure and try to access direcly
3. Get a sector-by-sector image of the drive with ddrescue, then run data recovery software against the stable image
 
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Phillip Corcoran

Phillip Corcoran

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There's a valuable lesson to be learned here - - - keeping your data on one drive is not enough!

You need to have at least two backup copies of it (on two separate physical drives of course). It's a much safer strategy since It's very unlikely they'll both go belly up at the same time.

Being a "belt & braces" type of guy, I keep three backups on three external HDDs, with the original data on a fourth external HDD, and I don't save any of my data on my system's internal HDD.
 
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seagate_surfer

seagate_surfer

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If you are seeing the drive in the system which sounds like may be the case here, and you've already followed the solutions mentioned by others (try the drive with a different cable, try the drive in a different port, and try the drive in a different computer if possible) as long as the drive isn't making clicking noises, you can try Seagate's free diagnostic tool SeaTools to check the drive for errors. (Note: Do not try to do anything with the drive if it's making clicking noises as this could cause further danger to the data on the drive).

It's been mentioned here that sending the drive to a data recovery may be the only chance to recover the data. If the drive is making clicking noises, this may be true as a last resort, even though it can be extremely expensive. However, if it's not clicking, and you're seeing the drive in the system, Seagate offers software which may allow you to be able to recover the data on the drive yourself, and can be found at Seagate Recovery Services. There is 3rd party software out there you can utilize as well, you'd just have to do some research online and determine what has worked for others in similar situations.

Also, if you would like to check on any potential warranty info on the drive, you can check it on our Warranty Validation tool here. You can also get in touch directly with Seagate Customer Support for any further assistance.
 
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DR_Luke

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Seagate reps will likely say yes, but the answer is really no. Just don't break the seals on the physical hard drive itself and you should be fine.
 
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