Something wrong with my graphics card?

SeveralThousandBees · Jul 4, 2017

Today I noticed that my computer will no longer allow me to launch games. Most just crash on startup or shortly after loading (but before the menu screen), but I did get one notification after attempting to launch Sims 4. "Unable to start: Can't run the Sims 4 with the video card in this system."

I assumed it was just an issue with the driver, but the weird thing is that when I went to update the driver (using AMD's auto detect tool), I downloaded the correct one but got a notification that "This app can't run on your PC."

I have Windows 10 64-bit, and my graphics card is an AMD Radeon R9 200. I'm by no means an expert here so any help is appreciated, thank you!

birne · Jul 4, 2017

then try uninstalling the graphic card driver completely and download the newest from their website. not the auto detect one: http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064

HumanWall · Jul 4, 2017

you sure your window is not using the internal GPU because i remember getting that the sims message when i tried running it on my laptop that had only intel graphics (Unable to start: Can't run the Sims 4 with the video card in this system)

SeveralThousandBees · Jul 4, 2017

birne :

I tried this, unfortunately did not fix the problem.

SeveralThousandBees · Jul 4, 2017

HumanWall :

I checked my control panel, and ran dxdiag, and both recognized my AMD graphics card. I think this means that it's using that rather than internal GPU, but I'm not certain.

HumanWall · Jul 4, 2017

SeveralThousandBees :

HumanWall :

I checked my control panel, and ran dxdiag, and both recognized my AMD graphics card. I think this means that it's using that rather than internal GPU, but I'm not certain.

yea that could be possible

SeveralThousandBees · Jul 4, 2017

HumanWall :

SeveralThousandBees :

yea that could be possible

I'm not sure what the problem could be then, because it seems like the computer is recognizing and using my dedicated graphics card.

birne · Jul 4, 2017

Just throwing things out there:
uninstall graphic card driver
shut down
remove card
boot
search for updates, browse the web, just do stuff a few minutes
shut down
install card
boot
install driver
update game
try again.

Floydms · Jul 4, 2017

This might sound stupid but try another pcie slot , and also try and get the exact card number will help

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Something wrong with my graphics card?

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