I'm running Windows 8.1
I accidentally clicked install on a suspicious program and it seems I got some malware and I want to factory reset my computer (already been through all the solutions to remove the malware and I'm done trying). However, I can't even factory reset my computer! When I click the option to remove all files and reset back to the original copy of Windows, nothing happens. In fact, none of the advanced startup options work. If I try Shift+Restart, it just restarts without giving me an option to boot in safe mode.
The malware I have is "svcvmx.exe" if that helps. I can see it in Task Manager using around 20% of my CPU. It keeps starting up and I can't use any anti-virus to remove it. The anti-virus applications will not start. I also can't delete the exe because it says access denied (I am an admin).
I accidentally clicked install on a suspicious program and it seems I got some malware and I want to factory reset my computer (already been through all the solutions to remove the malware and I'm done trying). However, I can't even factory reset my computer! When I click the option to remove all files and reset back to the original copy of Windows, nothing happens. In fact, none of the advanced startup options work. If I try Shift+Restart, it just restarts without giving me an option to boot in safe mode.
The malware I have is "svcvmx.exe" if that helps. I can see it in Task Manager using around 20% of my CPU. It keeps starting up and I can't use any anti-virus to remove it. The anti-virus applications will not start. I also can't delete the exe because it says access denied (I am an admin).
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