usb ports disabled after update

Wolf_6 · Jul 9, 2017

Im currently updating a pc from a fresh install. It finished updating the drivers but now I cant use my mouse nor my keyboard. It was ASMedia usb hub driver for my z170 msi motherboard.

What can I do? I dont have a working PS2 device. I only have a standard keyboard and I have tried to plug the keyboard and mouse into the only 2 usb 2.0 ports and now I cant even touch the system anymore. Idk how am I suppose to restart the computer. Help!

SkyNetRising · Jul 9, 2017

Wolf_6 :

Probably that was the wrong driver.
Asmedia USB hub sounds more like meant for Asrock board not MSI.

Can you give a precise model name of your motherboard?

Wolf_6 · Jul 9, 2017

its on the website listed for the pc. Its a z170z msi gaming m5. I downloaded the correct driver

SkyNetRising · Jul 9, 2017

Ah ok. There is Asmedia USB controller on that board. But the driver is only for 2 ports on back panel - USB 3.1 gen2 + gen2 type-c.
Rest of USB ports are provided by Intel Z170 chipset.

Did you install Intel chipset driver?
BTW - what windows version did you install? Windows 7/8 also require installation of Intel USB 3 drivers.

Wolf_6 · Jul 9, 2017

I used win10 64 version. And yes I did. I installed that first, restarted and then did that driver right after

SkyNetRising · Jul 9, 2017

Well - you have several options:
1. Boot into safe mode and uninstall Asmedia USB drivers;
2. Boot from windows installation media and use System Restore;
3. If your windows is Pro version, you could connect remotely with remote desktop and uninstall Asmedia USB drivers;
4. Get ps2 keyboard/mouse;
5. Reinstall windows again.

Wolf_6 · Jul 9, 2017

how do I turn off the pc?????? I dont really want to hit the power button right after I just installed drivers and not give it a proper reboot

SkyNetRising · Jul 9, 2017

You can shutdown it remotely (command - shutdown).

shutdown /f /s /m \\computername

Wolf_6 · Jul 9, 2017

i disabled remote control assist. I have a windows 10 home edition. I really need some serious answers. and Idk how to go about this with backing up the files on the drive cause I have some stuff on it. I did not expect the usb hub to shutdown and disconnect me like that

SkyNetRising · Jul 9, 2017

All answers are dead serious.
You can backup your files by connecting the drive to another working computer.

Wolf_6 · Jul 10, 2017

but how do I turn off the pc without hard resetting the pc?

SkyNetRising · Jul 10, 2017

With remote shutdown. Command syntax in one of my previous posts.

Wolf_6 · Jul 10, 2017

remote shutdown? I dont have remote control enabled

SkyNetRising · Jul 10, 2017

Remote control is not necessary for remote shutdown to work.

Wolf_6 · Jul 10, 2017

explain please. Cause im not understanding this

SkyNetRising · Jul 11, 2017

Ok. Let's assume your pc is named "problematic-pc" and have logged in with admin account named "myaccount".
The pc is connected to lan with another pc named "backup-pc".
On backup-pc you create another admin account named "myaccount" ( with same password as on problematic-pc).
You log on to backup-pc with myaccount, open elevated command prompt and execute command:

shutdown /s /f /m \\problematic-pc

Done, problematic-pc shuts down after a minute.

Wolf_6 · Jul 12, 2017

what if the pc is signed in as admin and has no password? My admin local account is not setup. And how does this connection with lan work? I need further explanation cause I dont want to make a mistake right now....

SkyNetRising · Jul 12, 2017

If admin account has no password, then sorry - you can't do anything.
Just turn it off with holding power button.

Wolf_6 · Jul 12, 2017

so, uhmm. Start over? Oh god, installing windows is just impossible for me. I can build everything and make it work. Get things running. But fucking windows 10 will just not cooperate with me. Am I just unlucky?

Wolf_6 · Jul 13, 2017

so I tried shutting off the machine and it seems it doesnt power down fully. Should I just wait or do a hard reset? Its just doing this now.

usb ports disabled after update

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