Pc shuts down while playing games

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Munkki

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Jul 10, 2017
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I bought my pc about month ago and almost every time I play a game pc just shuts down. My parts are amd ryzen 5 1500x ,Asus dual rx480 8gb,
Evga 500b, Asrock AB350M PRO4, 8GB of DDR4 2133mhz. When this happens there is brown screen couple of seconds before powering off. My CPU is at 60°c and GPU at 70°c while this happends. In cs go I went and put my settings to low and it didn't happen after that. This is really annoying and I hope you have some knowledge to fix this issue.
 
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clutchc
I didn't mean for you to play at low settings as a permanent work-around. I simply meant as a test to see if the issue would be remedied by lowering the electrical load... which seems to be the case.

That would indicate that something is not able to handle the heavy load when the system is under stress. The PSU is still a likely possibility, but so is a defective gfx card. (Unfortunately, the possibilities don't stop there)

But the 'brown screen' is a bit unusual for it to be the PSU and may be a clue. (unless the low voltage is causing it)
That brown screen almost sounds like it might be the gfx card. I didn't catch that part when I first read your post. Let's start by eliminating any possibility of software conflicts...
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clutchc

clutchc

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The usual suspect when this happens is the PSU. But your description makes it sound more like another device. Possibly the gfx card. You are probably going to have to start replacing parts to isolate the issue. Got access to another gfx card?
 
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Munkki

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Jul 10, 2017
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Sadly I don't have any other parts to test this being my first pc. But still thanks for the answer.

 
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clutchc

clutchc

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The EVGA 500 B1 100-B1-0500-KR is kind of a low end unit. And 500W is about marginal for the Asus DUAL-RX480-O8G. So there could be a PSU issue if it only happens when the system is maxed out. Especially if the gfx card and CPU are near max load at the same time, and/or if you are OC'ing anything.

But as I say, it could be another faulty device as well. Hard to say from afar. Try playing at reduced settings, maybe even at lower resolution and see if it still occurs. As a test, I mean.
 
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Munkki

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Jul 10, 2017
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510
Playing at lower settings helps but still I would like play at higher settings. I don't really believe the power is the issue because it's drawing 300w according to pcpartpicker. If I play bf4 at 1440p ultra I get 50 to 60 FPS and almost instant blue screen. But playing 1440p low locked to 75hz usually nothing happens.
 
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clutchc

clutchc

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Apr 22, 2009
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I didn't mean for you to play at low settings as a permanent work-around. I simply meant as a test to see if the issue would be remedied by lowering the electrical load... which seems to be the case.

That would indicate that something is not able to handle the heavy load when the system is under stress. The PSU is still a likely possibility, but so is a defective gfx card. (Unfortunately, the possibilities don't stop there)

But the 'brown screen' is a bit unusual for it to be the PSU and may be a clue. (unless the low voltage is causing it)
That brown screen almost sounds like it might be the gfx card. I didn't catch that part when I first read your post. Let's start by eliminating any possibility of software conflicts first.
Run CCleaner and do the Clean and Registry portions both.
Run Malwarebytes and do a scan to check for poorly written malware being a conflict.
Disable as much stuff as you can that starts with Windows. Check your tray for stuff you can disable.

 
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