PC Running Slowly for no reason

Adam_155 · Jul 11, 2017

Hey, I have an Alienware 17 R2 which I purchased from Dell around 2 years ago. Ever since I got it, it was working perfectly. However, recently (around 1 month) it has been really slow at games. I used to play Overwatch at 100 FPS on High, now I can't even 30 FPS on lowest settings possible. I have tried many things already. Heres a list of what I've done:
1. Opened up the laptop and cleaned the fans and heat sinks.
2. Scanned for viruses, and completely restarted laptop to factory settings.
3. Made sure that Physx was using my GPU, and that my 3D Settings were set to High-Performance NVIDIA Processor.
4. Closed application that were using CPU usage.

Here are my specs:
Processor: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
OS: Windows 8.1 (64 Bit)
GPU/Display Adapter: NVIDIA GeForce GTX 970M and Intel(R) HD Graphics 4600
Memory: 16 GB RAM

I can give more specs if asked for.

I am using a monitor, and I cannot enter BIOS unless there is a way to enter it with a monitor since my laptop screen is not working.

Thanks,
Adam J.

kris_hm · Jul 11, 2017

Test your hardware. Perhaps your hard drive is going bad or something is wrong with your GPU or your RAM.
You should be able to enter the BIOS with a monitor. Just restart the computer and spam the function key for it. Im not sure which key it is for your laptop. Just try hitting F10, F2, ESC, try different keys until you get it.

Adam_155 · Jul 11, 2017

Alright I am going to test this out. Thanks for the fast response.

Adam_155 · Jul 11, 2017

kris_hm :

How do I test my Hardware

Thanks

Adam_155 · Jul 11, 2017

kris_hm :

I tried putting my settings back to their default settings. Now my PC isn't opening and keeps running into an error.

helpstar · Jul 11, 2017

which error ?

how high were the temperatures while gaming?

default settings in BIOS?

kris_hm · Jul 11, 2017

You can test most of your hardware by downloading Hirens boot CD. Just google Hirens boot CD and find the official website. Download it. Once you have it you should burn it to a CD or DVD. You can use this to test your hard drive and your ram. I will check for some software to test your GPU.
Also were you able to get into the BIOS?
When you say your computer isnt opening you mean it wont load into windows now? Do you have another computer? If you can get Hirens onto a CD you can boot it on your laptop and test your hardware from inside miniXP. If you dont know how to do any of this i will assist you but first download Hirens.

Adam_155 · Jul 12, 2017

helpstar :

Hey, I got the pc working but still have the slow fps. My GPU temp is 50C doing nothing and up to 60C while gaming.
My CPU temp is around 57C and is around 61C when gaming, but got a peak to 74C for a split second.

Adam_155 · Jul 12, 2017

kris_hm :

Alright I got my PC to open again, except I formatted it again. I tried switching my ram cards and removing one at a time but nothing worked. So for the Hirens Boot CD I need to get an empty disc to burn it to? My laptop doesnt have a CD slot in it so it might be harder.

helpstar · Jul 12, 2017

you can install it to an USB flash drive and boot from it too
https://www.hiren.info/pages/bootcd-on-usb-disk

Faux_Grey · Jul 12, 2017

Have you checked that the laptop is not in windows power saving mode?

kris_hm · Jul 12, 2017

Adam_155 :

Yes you either need a blank CD/DVD or a USB which you can format and install Hirens to. You can install Hirens using a piece of software called YUMI which i use myself. YUMI is software that will allow you to create a bootable USB drive. If you decide to make a CD/DVD then Power ISO is a good one to use.
These things are only necessary if you intend to boot Hirens though. You will need to boot Hirens to test your RAM but just to test your HDD you can just extract the contents of the ISO or package file and run it. Go into the Hirens menu and locate the section that says hard disk or hard drive from the drop down. There should be a selection in that menu that is called Western Digital Life Guard. Open this, select your primary hard disk first (if you have multiple hard disks)
Allow it to scan your hard drive. It will test each sector. If you want a thorough test do the extended test (this will take time) But i feel the short test is sufficient. At the end of the test it will give you a check mark if your drive passed the test or a red X if it fails. If you have multiple hard disks, test the others as well.
Once you've tested the hard disks we can work on getting Hirens onto a bootable USB drive or a bootable CD/DVD.
Sorry for the late replys, i work third shift so im sleeping most of the day and working all night.

Adam_155 · Jul 13, 2017

Faux_Grey :

Its not I made sure a long time ago but didn't seem to help.

Thanks - Adam

Adam_155 · Jul 13, 2017

kris_hm :

Adam_155 :

Yes you either need a blank CD/DVD or a USB which you can format and install Hirens to. You can install Hirens using a piece of software called YUMI which i use myself. YUMI is software that will allow you to create a bootable USB drive. If you decide to make a CD/DVD then Power ISO is a good one to use.
These things are only necessary if you intend to boot Hirens though. You will need to boot Hirens to test your RAM but just to test your HDD you can just extract the contents of the ISO or package file and run it. Go into the Hirens menu and locate the section that says hard disk or hard drive from the drop down. There should be a selection in that menu that is called Western Digital Life Guard. Open this, select your primary hard disk first (if you have multiple hard disks)
Allow it to scan your hard drive. It will test each sector. If you want a thorough test do the extended test (this will take time) But i feel the short test is sufficient. At the end of the test it will give you a check mark if your drive passed the test or a red X if it fails. If you have multiple hard disks, test the others as well.
Once you've tested the hard disks we can work on getting Hirens onto a bootable USB drive or a bootable CD/DVD.
Sorry for the late replys, i work third shift so im sleeping most of the day and working all night.

No problem, time isn't an issue for me and it doesn't matter if you're even weeks late. I am going to test my hard drive (I only have 1) and if I have an X in any sector, I will let you know and we will see if we can work that issue out. If all are checked I will test my RAM. I can't do it today since it's late, so if you could wait around 12 hours or so I will give you my results. If you have anything like Skype, Discord, Whatsapp, or Teamspeak we can be able to talk and do stuff faster (If you want).

Thanks - Adam

kris_hm · Jul 16, 2017

Adam_155 :

kris_hm :

No problem, time isn't an issue for me and it doesn't matter if you're even weeks late. I am going to test my hard drive (I only have 1) and if I have an X in any sector, I will let you know and we will see if we can work that issue out. If all are checked I will test my RAM. I can't do it today since it's late, so if you could wait around 12 hours or so I will give you my results. If you have anything like Skype, Discord, Whatsapp, or Teamspeak we can be able to talk and do stuff faster (If you want).

Thanks - Adam

I do have discord on my phone. My user name is Rusynic.

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