HP ENVY Notebook wont allow to Factory Reset. NO DISK!

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Amhowerton

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Jul 11, 2017
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510
I'm trying to do a factory reset on my laptop due to children and their downloads... I know the fastest way of doing this is by the disk that comes with the laptop at purchase, but lucky me, no disk. What are my options at this point?
 
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hang-the-9


Often errors when trying to do a factory reset, if the partitions were not messed with, is because of a disk error.

Did you contact HP support? Without disks you will need to download a base Windows version and install it using the license code on the laptop, if there is one. For newer systems the activation code can be in the BIOS.
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Amhowerton

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Jul 11, 2017
3
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510


yes sir, i tried to do the factory reset in the pc settings menu, theres an error that pops up and it wont let me continue.
 
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hang-the-9

hang-the-9

Titan
Mar 25, 2010
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Often errors when trying to do a factory reset, if the partitions were not messed with, is because of a disk error.

Did you contact HP support? Without disks you will need to download a base Windows version and install it using the license code on the laptop, if there is one. For newer systems the activation code can be in the BIOS.
 
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Amhowerton

Prominent
Jul 11, 2017
3
0
510


i will contact HP support and see what they say. If this is resolved by them, i will update the thread. Thank you, Hang.
 
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