Viotek Hawpeck Mouse Not Functioning

Starks_1

Prominent
Jul 9, 2017
6
0
510
Hey all, received a Viotek Hawpeck keyboard/mouse 2.4g combo today. Plugged it into Steam Link and the keyboard responds fine, the mouse buttons work, but the pointer doesn't move.

Plugged it into my main computer and the same issue. Do you think the mouse arrive faulty or is it a settings issue? The buttons work, but pointer doesn't move. The laser blinks on the bottom after around 10-15 seconds. It does start off solid.
 
did you connect it to usb2.0 or 3.0? Shouldn´t be a difference but sometimes there are problems with drivers.

Is the mouse working in UEFI (BIOS)?

try getting as near as possible to the usb receiver , visible to the mouse

replace batteries

anything taped on the sensor? If not, RMA it, it should be just plug and play