Seagate Barracuda 8TB I/O errors

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denton

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Aug 3, 2005
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Greetings:

I'm a photog, I keep all my photos on a separate HB. Was running a 4TB Seagate for a couple of years and need more storage. Installed a reconditioned 8TB Seagate Barracuda. When I swapped the drives, I had some problems. Mainly got a number of I/O errors when trying to use the disk management function in Win 10.

Just for the hell of it, I pulled the power and SATA cables and re-connected and voila, problem seemed solved. Last night I copied all my photos (about 3TB) from a backup drive to my new 8TB drive. Everything looked in order this morning, all the folders and directory structure was intact. But when i went to open up one of the folders, got the same I/O error and couldn't see the data.

Rebooted the computer, the drive disappeared from the 'My PC' tree. Opened up the case, disconnected and re-connected the cables again, and drive is running fine. But clearly this is not sustainable. Should I just return the drive and get another, or is there something else I can try?

Thanks in advance.
 
Solution
R
Have you tried looking at the SMART codes? Download a tool that will show the SMART codes (I use acronis drive monitor). You want to look for a few things: reallocated sectors (sectors that went BAD and were remapped), current pending sector count (sectors that went bad and the drive is trying to remap in the background), and uncorrectable sector count (sectors that went bad and could not be remapped).

Any of those show failing media - the disk is going bad.

I'm going to say that buying reconditioned drives is iffy. The only place I'd buy reconditioned drives from is the actual manufacturer. I have three 4TB Seagate ES factory reconditioned drives which have been running for a year with NO issues, and the fact you've been having...
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denton

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Thanks. I guess I can give it a try but the old 4gb drive ran in the same slot with the same cables. But good idea, I will try.
 
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Rookie_MIB

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Jul 27, 2013
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Have you tried looking at the SMART codes? Download a tool that will show the SMART codes (I use acronis drive monitor). You want to look for a few things: reallocated sectors (sectors that went BAD and were remapped), current pending sector count (sectors that went bad and the drive is trying to remap in the background), and uncorrectable sector count (sectors that went bad and could not be remapped).

Any of those show failing media - the disk is going bad.

I'm going to say that buying reconditioned drives is iffy. The only place I'd buy reconditioned drives from is the actual manufacturer. I have three 4TB Seagate ES factory reconditioned drives which have been running for a year with NO issues, and the fact you've been having issues from the get-go is a bad sign.
 
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Solution
seagate_surfer

seagate_surfer

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Mar 31, 2017
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Hi denton,

we are sorry to hear you are having problems with your new Seagate drive!
Since you tried the suggested solutions, it unfortunately sounds like the drive might indeed have issues.

Since we would like to assist you in the best possible way, we would ask you to please run a drive diagnosis in SeaTools and contact our Customer Support or directly check your warranty to open a support ticket. Please be ready to provide the SeaTools results when asked.

We apologize for the inconvenience and hope to be able solve your drive issues as quickly as possible!
 
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