Monitor Disconnecting(HDMI NOT DETECTED)

Kyle_54 · Jul 16, 2017

When starting Mass Effect Andromeda, The game will start windowed, show the first splash screen (the dev's and such), begin loading shaders, and then, my monitor discconects, and I get a nice big message [NO HDMI DETECTED]. The game (sometimes) will continue loading to the main menu, and I can hear the menu music. However, my Keyboard is dead as well, as I cannot ALT-TAB, or ALT-ENTER to change windows or go to windowed/full screen mode. This happens with MEA ONLY. All other games start up fine, no issues. Just MEA. I have tried pretty much everything I can think of. Disabling programs, Changing Cables, changing HDMI/DP ports, changing power cables for my Graphics card, lowering my OC on my CPU, OC'ing my GPU, changing NVIDIA Control Panel properties, Changing the Refresh rate on my monitor, all to no avail.

My Specs:
6700k @ 4.7ghz
EVGA GTX 1070 SSC
MSI z170A Gaming Pro Carbon MB
16GB hyper X fury
850w PSU
4x 250GB SSD's @ RAID-0
2tb WD Black
1tb external

Can any one help?

landon_3 · Jul 16, 2017

How old is your PSU?

Kyle_54 · Jul 16, 2017

about a year old.

landon_3 · Jul 16, 2017

Ok then I can't see it failing this early on but does it still have a warranty? Also how old are the other components?

Kyle_54 · Jul 16, 2017

It's practically a brand new system. Built it January this year. only thing I carried over was the PSU

landon_3 · Jul 16, 2017

Kyle_54 :

Ok yeah the components SHOULDN'T be failing yet. If you can warranty out your PSU I would try to get an exchange to check if you PSU is being overloaded. How intense of a game is MEA to run?

Kyle_54 · Jul 16, 2017

When it was running, I was getting about 100-120 FPS. Not incredibly Demanding. I have more demanding games that I run that have no problem starting up. Insanely modded Skyrim and Fallout 4 run fine, Crysis 3 runs fine, For reference, Battlefield 1 runs at 130FPS, I'm pretty sure both games run Frostbite 3. Every game installed on my computer starts up just fine, at excellent FPS. Except for Mass Effect Andromeda.

landon_3 · Jul 16, 2017

Have you tried reinstalling it yet?

Kyle_54 · Jul 16, 2017

yes i have. Re-installed, updated drivers, the works.

Kyle_54 · Jul 16, 2017

Pretty much everything short of Re-building my system and Re-installing windows.

landon_3 · Jul 16, 2017

Kyle_54 :

Ok do you have just base game or any modifications on it?

Kyle_54 · Jul 16, 2017

No mods, no DLC, nothing.

landon_3 · Jul 16, 2017

Ok is your keyboard plugged into the monitor? My monitor has USB ports on it with a printer style cable running from monitor to PC.

Kyle_54 · Jul 16, 2017

Everything plugs directly into the MOBO or Graphics Card. Only thing plugged into monitor is HDMI and Power.

landon_3 · Jul 16, 2017

Ok unplug everything except one monitor, power cables, keyboard, and mouse then try again. Basically any extra peripherals

Kyle_54 · Jul 16, 2017

Tried that, no Change.

landon_3 · Jul 16, 2017

Ok do you have another monitor to try it on? Also do you have another PC you can individually test components on with that game?

Kyle_54 · Jul 16, 2017

already tried it on a separate monitor, no other PC to try.

landon_3 · Jul 16, 2017

Your best bet at this point is to get a friends PC or just another one you can individually test components. From what you explain its either one component or software

Kyle_54 · Jul 16, 2017

I'm going to try to pick up a new PSU, see if that fixes it, if not, I'm lost as to what it could be.

landon_3 · Jul 16, 2017

Kyle_54 :

Ok let me know with some results I suggest this PSU: https://www.newegg.com/Product/Product.aspx?Item=N82E16817139192&cm_re=rm750x-_-17-139-192-_-Product

Kyle_54 · Jul 16, 2017

So i haven't gotten to switching out my PSU yet, but I Swapped cables on my PSU (its simi-modular) and tried to start the game again, Left the side panel off. Now that the panel is off, i can hear the GPU kick the fans to max speed when the monitor disconnects.

Kyle_54 · Jul 16, 2017

well. Pulled the graphics card, checked it out, cleaned off the PCI-E connector, on the GPU as well as on the MOBO, and... well it worked. I guess all it needed was a re-seating. Makes me feel incredibly stupid.

landon_3 · Jul 17, 2017

Kyle_54 :

Ok yes it's your PSU you need to change it

Monitor Disconnecting(HDMI NOT DETECTED)

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