Weird internet problem. Can't load Non-Google sites at 8:00, 9:00, 10:00 etc

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SpeakerBeardy

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Jul 16, 2017
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My internet stops loading websites after every hour x:00 (e.g. 8:00, 9:00). I get a facebook.com took too long to respond error in Chrome. Only google sites (Google.com, Gmail, Youtube) work. My internet cannot load non-google sites: Facebook, Twitter. I can ping twitter.com and receive a response in command prompt. This problem has been going on for 1 month. The only solution is to restart my laptop every hour but it doesn't stop my internet from breaking.

The error I get in Chrome is "This site can't be reached twitter.com took too long to respond ERR_TIMED_OUT"

I don't have access to my internet router.

Some internet applications/games still work after x:00 like TF2, Steam Chat software, Teamviewer continue to work
However, some games will have special connection problems making new connections to servers such as GTA V when downloading new missions or Company of Heroes 2 when starting a new match.

I've tried these Command prompts but they haven't fixed my internet problem (on Admin account)
netsh int ip reset resetlog.txt works only once. Problem reoccurs next x:00 hour.
ipconfig /release
ipconfig /renew
ipconfig /flushdns

I've run a windows defender full scan and nothing turns up

My laptop runs Windows 8.1. I do not have access to my internet router i.e. I can't modify anything after entering my ip address into my browser address. My router does not have a label for the manufacturer as it was provided by my isp.

Please help and let me know what I can do to permanently fix my internet problem?

I have a feeling something might have changed in my network connections software.
 
Solution
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All you can say is it is not a dns problem and not a generic network problem because you can ping when this does not work. If it is not the browser then you have to start to suspect something like a firewall. You could try to completely disable the windows firewall to test. You could check your router also but it may be easier to try another device that is using the same router to verify it works when the main pc does not.

If this problem only occurs for very short periods of time it is going to be hard to find because you have to be ready to test very quickly.
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bill001g

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Aug 9, 2012
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This tends to be a dns issue most times. I would try to set the DNS in your PC manually to 8.8.8.8 (this is actually google) or you could try 4.2.2.2 (level3) if you are worried about google and their tracking.

I would suspect a firmware issue with your router but it could be your ISP DNS server also. There really is little downside to manually setting the dns in your PC
 
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SpeakerBeardy

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Jul 16, 2017
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I've tried setting my IPv4 DNS preferred to 4.2.2.2 but I'm still experiencing the same problem.
 
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bill001g

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Aug 9, 2012
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Can you ping the sites by ip address. ping some of the sites when things are working and write down the IP. Then when things are not working try to ping the IP itself.

If the IP themselves are being blocked it will be more of a firewall thing. If they ping by IP but not by name that is a dns issue. Since you have changes the DNS its hard to say what would be blocking that. Some ISP and some routers intercept the DNS requests and force them to their DNS server. You can tell that though if you use the NSLOOKUP command you can tell which dns server is really being used
 
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SpeakerBeardy

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Jul 16, 2017
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I pinged Twitter.com and its 104.244.42.1 ip address and I get the same response (time is the same) before and after I experience my problem at 8:00.

I'm not sure how NSLOOKUP works? Could you please elaborate?

My other devices don't experience the same internet problem so I think this problem is isolated to my computer.
 
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bill001g

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Aug 9, 2012
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If ping can look the name up but the web browser can not then I would be suspect of the web browser causing this and not a generic computer issue.

NSLOOKUP www.tomshardware.com

You will see what dns server is being used. You can also put a dns server on the end of the command like 8.8.8.8.

Still if the dns lookups and pings always work then it is the browser.
 
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SpeakerBeardy

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Jul 16, 2017
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Below is what I get after typing in command prompt NSLOOKUP www.tomshardware.com

j0dQIp3.png


I've tried different web browsers Chrome, Firefox, IE. All experience problems. Some of my games, not browsers, such as Company of Heroes 2 and Grand Theft Auto V online also start experiencing connection issues after 8:00, 9:00 etc so I don't suspect a browser problem.

Please let me know any other suggestions on how to fix my internet problem?



 
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bill001g

Titan
Aug 9, 2012
28,318
2,754
125,640
All you can say is it is not a dns problem and not a generic network problem because you can ping when this does not work. If it is not the browser then you have to start to suspect something like a firewall. You could try to completely disable the windows firewall to test. You could check your router also but it may be easier to try another device that is using the same router to verify it works when the main pc does not.

If this problem only occurs for very short periods of time it is going to be hard to find because you have to be ready to test very quickly.
 
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