Internet disconnecting and immediately reconnecting every hour

Ashur_

Prominent
Mar 14, 2017
19
0
510
I built a new desktop pc yesterday and i have been noticing that internet is disconnecting and immediately reconnecting once every hour(not 100% sure but it sure seems like its every hour). Its a wired conection.

I'm pretty sure its not the cable because until yesterday i was using it with my old laptop without ever disconnecting on its own(over 10 hours a day for months with the laptop without disconnecting), i don't use firewall or any antivirus. I only tried uninstalling the LAN driver and re-installing it because i don't know what else i can do and it didn't seem to fix it. The mother is a MSI Z270 gaming plus so its an onboard network card and the OS is windows 10 pro 64 bit.

It works fine most of the time and there's no drop in speed or anything and since when it disconnects its the red cross instead of the yellow icon i can kind of rule out the router or something from the ISP side, i'm not really sure what else i can do aside from re-installing the driver and its becoming kind of annoying, is there a way to test what exactly it is that is causing this random disconnections?

If aditional information is needed to help test out and potencially fix this issue please ask away, i'm personally not all that knowledgeable about computer or networking things so its likely that i haven't provided enough information.

Also i apologize if i didn't express myself properly since english isn't my main language

Thanks in advance
 

birne

Reputable
May 19, 2015
377
4
4,965
Do you get your driver from the msi website? link
What i would do step by step is to update bios to the newest, test if it did help with the issue.
then update system & chipset driver and test again.
and then again with the lan driver.
try it with the ones from msi's website, and also try downloading them directly from intel if they have a different version maybe.
 

Ashur_

Prominent
Mar 14, 2017
19
0
510


I tried updating and re-installing the LAN driver, not sure how to update chipset and system drivers or uninstalling but i downloaded them from the msi website and installed again(it was originally a friend who installed the drivers because he was the one that built the pc and then brought it to me), about updating the BIOS i'm not even sure how that works, even my friend who built my pc didn't even touch anything in the BIOS(or so he said) because he wasn't very familiar to BIOS configuration. Now i gotta see if it keeps happening, it might take a bit, will try BIOS later.

Also as a side note, i forgot to mention that it disconnects even when i'm opening a website or watching a youtube video, not sure if it helps narrowing down what it could be.
 

Ashur_

Prominent
Mar 14, 2017
19
0
510
Apparently my friend that built my pc didn't install the chipset and system drivers and he kind of forgot to tell me, tested for like 3 hours and it didn't disconnect yet so hopefully that was it. Thanks for pointing that out

Update: it seems like it still disconnects, not as often as before but i noticed a disconnection earlier today so i'm kind of out of ideas....