MSI GTX 970 power pci-e issue

Filius_Aurorae · Jul 21, 2017

My MSI gtx 970 worked great until the other day. I turned on my pc and it stated it needed power to the pci-e (or something like that). I have a 750w power supply and I interchanged it with an 850w and had the same issue. I put my 750w PSU back in and replaced my GPU with an amd Radeon 200 series and it runs. Not sure if my MSI is just shot or what. Thanks everyone.

MnMWizard · Jul 21, 2017

Sounds like its either the PSU power cable or the GPU itself. If you still have a warranty on the card RMA it, otherwise there isn't anything you can do.

Filius_Aurorae · Jul 21, 2017

That's what I was thinking. I've had the card since Dec. 2014. Sounds like I'll be in the market for a new one!

rcald2000 · Jul 21, 2017

Filius_Aurorae In your position, this is what I would do:

Disconnect the 8+6 pin PCIe cable from both the power supply and GTX 970. Then reconnect the cable.
Disconnect the 8 pin PCIe cable from both the power supply and motherboard. Then reconnect the cable.
Swap both cables to the GPU and the motherboard for new ones. Your power supply should definitely come with spare.
Submit RMA claim to MSI, as the GTX 970 should still be under warranty.

MnMWizard · Jul 21, 2017

Well RIP you then, unless you're looking for a budget (460/1050) or enthusiast card (1080+). GPU prices are fucked right now because of mining, so good luck finding a 480 or 1070 or similar near MSRP

rcald2000 · Jul 21, 2017

I just realized that you stated your GTX 970 was purchased in December of 2014. Those cards come with a 3 year warranty, so it's definitely covered.

Filius_Aurorae · Jul 21, 2017

For some reason my corsair 750w PSU didn't come with cables I could change out. That's when I changed out the PSU for an 850w and still had the same error.

rcald2000 :

rcald2000 · Jul 21, 2017

And just to be clear, in addition to the 24 pin power cable plugged into the motherboard, you definitely have an 8 PCIe cable connected to the motherboard, correct?

Filius_Aurorae · Jul 21, 2017

Yes I have the 24 pin and the 8 pin both connected.

rcald2000 :

rcald2000 · Jul 21, 2017

Understood. Then please proceed with the RMA request to MSI. And let us know how it goes.

Filius_Aurorae · Jul 24, 2017

rcald2000 :

MSI instructed me to clear the CMOS. Did that and got nowhere. Requested and RMA and it is currently being shipped out. We will see how it goes!

rcald2000 · Jul 24, 2017

Thanks for the update. Please let us know how it goes.

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MSI GTX 970 power pci-e issue

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