Black screen after driver update

damianea103 · Jul 28, 2017

I was installing a game called the crew and when i launched it it told me to update my amd drivers for the best performance. So i went on amds website downloaded the correct drivers for my laptop amd after installation the screen is black. I can only see the screen of the laptop after i connect it to my tv through hdmi. How can i fix this? Need Urgent Help!

PC Tailor · Jul 28, 2017

1) Start -> Device Manager
2) Find your GPU under 'Display Adaptors'
3) Right click on GPU, select Properties
4) Click on 'Driver Tab'
5) Select 'Roll Back Driver'

This will revert to the previously installed driver. I would also download AMD Radeon Settings and allow that to control Driver updates.

Do so in Safe Mode if you cannot do it on your TV

Vic 40 · Jul 28, 2017

What is the windows version you use? If windows 7 can try and see F8 will get you somewhere.,
https://www.google.nl/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&ved=0ahUKEwjK36vcyqzVAhUGLVAKHWWsCUIQFgg8MAM&url=http%3A%2F%2Fwww.dummies.com%2Fcomputers%2Fpcs%2Fuse-the-f8-menu-to-troubleshoot-your-pc%2F&usg=AFQjCNE_Cz_zX5kvKGkJ2grnpqaH3uHI1A
use the boot into safe mode with network options and download DDU,use it to remove the amd drivers. Only download drivers from the laptopmaker,look at their site for your laptop and download the latest available drivers there.

Ah probably didn't read right,if you can use the latop via the tv just use DDU and remove the AMD display drivers.Can of course try the above first.

damianea103 · Jul 28, 2017

PC Tailor :

I cant roll back drivers for some reason

damianea103 · Jul 28, 2017

Vic 40 :

I will try using ddu. Also i cant download the drivers from the manufactures website because asus was stupid enough to put out two version of the laptop. One with amd graphics and the other with intel. And only released intel drivers

EDIT: DDU Did not help

Vic 40 · Aug 2, 2017

Which laptop do you use? Is there maybe a "switch" (might be button or combination) which changes the output?

damianea103 · Aug 9, 2017

Vic 40 :

I am using an Asus x54h and i have no idea if theres a switch which changes the output. I have looked online and found someone with an asus laptop that said its f7 but i cant check that currently. Will have to check tommorow

Vic 40 · Aug 10, 2017

Another thread that seems to be about this,
https://www.google.nl/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&ved=0ahUKEwi8sr2sqc3VAhWQbFAKHe5gArAQFggyMAE&url=https%3A%2F%2Fcommunity.amd.com%2Fthread%2F170792&usg=AFQjCNERX0Peczxgogl_kVbCMZeO2KWJbg
you maybe get some good suggestions from there.

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