Sound randomly stops for a couple of seconds every few minutes (Realtek?)

Marinus Calamari · Jul 30, 2017

Hello Everyone;

I'm not sure how I can elaborate the problem, The audio cuts out for 1-2 seconds every couple of minutes. It resumes as normal after that; until a couple of minutes later that is. As far as I can tell it's the only thing that happens. There's no obvious pattern to it, and it seems to happen whenever there's audio on, so it's rather generalized. It doesn't really break anything, but it's incredibly grating.

From what I read online I suspect it's a problem with the motherboard integrated Realtek Sound-card. The thing has given me other problems as it is. I tried to reinstall the driver, and played around with settings a bit, but I'm at my wit's end.

My specs are:

Operating System
Windows 10 Home 64-bit

CPU
Intel Core i5 6500 @ 3.20GHz 27 °C
Skylake 14nm Technology

RAM
8,00GB Single-Channel Unknown @ 1066MHz (15-15-15-35)

Motherboard
Gigabyte Technology Co. Ltd. B150M-D3H-CF (U3E1) 28 °C

Graphics
S24D300 (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 750 Ti (MSI) 27 °C

Storage
931GB Western Digital WDC WD10EZRZ-00HTKB0 (SATA) 32 °C

Optical Drives
HL-DT-ST DVDRAM GH24NSD0

Audio
Realtek High Definition Audio

-----------

Audio
Sound Cards
NVIDIA High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Realtek High Definition Audio

Playback Devices
Luidsprekers (Realtek High Definition Audio) (default)
Realtek Digital Output (Realtek High Definition Audio)

If anymore information is needed, I'll be glad to provide it.

Regards,
Marinus

Marinus Calamari · Jul 30, 2017

One more addition: I coincidentally discovered that the issue only seems to affect the back panel. I plugged the boxes into the front panel and I haven't experienced the cut outs for over an hour now. There were some differences in configuration, but using the configuration of the front panel on the back panel didn't solve the problem.

1LiquidPC · Jul 30, 2017

Given your symptoms and troubleshooting, seems like a board issue, or faulty port on the back panel. Since same configuration works fine on the front, and you tried reinstalling drivers, not many options. Is there an alternate driver in Windows Update, or from Gigabyte. Latest UEFI installed? When the issue occurs, are there any errors in event viewer for the same timeframe?

Marinus Calamari · Jul 31, 2017

@1LiquidPC

Thanks for your answer. I would have replied earlier, but it took me some time to work through all your suggestions. Anyway, it was enlightening and it also led to a solution. Sort of.

Event viewer didn't seem to produce any messages related to the problem. I've to admit I'm fairly unfamiliar with that program, but the "application" and "system" part of the windows logs didn't produce anything AFAICT. I think those are the only ones that are relevant here.

I didn't even know what UEFI is, I've to admit I have to look into that some more.I came to this forum because I was looking for Hardcore PC enthusiasts, not necessarily because I am one myself.

But it's always good to learn new things, and ifit results in something, I let you know.

It turned out there was in fact an alternate Realtek driver on the Gigabyte site. And as it turns out it solved my problem, but also created a couple of new ones. But I mostly managed to work around those. So the sound of the back panel was working again without cut-outs, but the problem was replaced with lots of random, and very intrusive "plugged/unplugged" pop ups. This is apparently a known and common problem with Realtek on Win 10. It is usually solved by disabling front panel detection and/or popups.However, in my case this solution also completely disabled the audio of the back panel. I solved this by making it so that the back-panel audio isn't muted if you plug something in the front panel. This leaves me with the residual, but minor problem, that I have to manually switch of the loud speakers whenever I plug in a headphone.

1LiquidPC · Aug 1, 2017

I see. Quite a lot of work and effort into your situation. I'm not sure what other advice I can offer, but it does seem that you've got it down to an inconvenience rather than a big issue. Plus, you learned some things along the way

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Sound randomly stops for a couple of seconds every few minutes (Realtek?)

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