my games keep crashing i need help! (rx480)

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Benc12

Benc12

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Hello my games keep crashing with an error message of

Fatal error: [File:D:\Jenkins\workspace\DBD_Boreal\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 227]
Result failed
at D:\Jenkins\workspace\DBD_Boreal\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Viewport.cpp:284
with error DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DEVICE_HUNG

ive tried looking for help before but none of it worked.. ive tested hard drive and the ram its nothing to do with them sometimes it says D3D DEVICE LOST.. i really dont know what to do i took it to a computer shop and they cleared the windows because it was corrupted but that didnt do anything, and they did something with the bios but still nothing happened, the graphics cards in great condition as its only half a year old and theres no way i could just buy a new computer so any suggestions would be greatly appreciated
 
Solution
feelinfroggy777
What are the specs of your rig? When does the game crash, as it is running or before it loads?

I would start with going to userbenchmark.com and running the bench. It will test the hardware and tell you if everything is performing as it should.
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Benc12

Benc12

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everything came back as Very good or outstanding. the boot drive is the only thing that came back as an issue but wasnt major and i doubt this will have anything to do with the issues im having
 
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Benc12

Benc12

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no i have never OC my GPU so it couldnt overheat the fans are also working fine
 
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Benc12

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Fatal error: [File:D:\Jenkins\workspace\DBD_Boreal\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 176]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')


KERNELBASE {0x0000000000000000} + 212056 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8294461 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8027162 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 7943736 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11153553 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11157100 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11093198 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11124160 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11967558 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11959198 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 15656951 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 15663552 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 7326426 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 7326669 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 12036470 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 12036616 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8291143 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8249852 bytes
kernel32 {0x0000000000000000} + 33636 bytes
ntdll {0x0000000000000000} + 422097 bytes

this is the error message i receive most of the time
 
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rgd1101

rgd1101

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MERGED QUESTION
Question from Benc12 : "Im getting a d3d error with the rx480 could this be down to my PSU?"







What is the exact D3D error?
 
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Benc12

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that it is missing ill start a game up now and i will get the exact code
 
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Benc12

Benc12

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Okay so before i played that game i changed my fps cap in my radeon settings from uncapped to 60fps and i just got through a full 20 minute game of friday the 13th which i never had done previously could this of been the issue??
 
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rgd1101

rgd1101

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If that help, could be overheating. What the temps during games?
 
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Benc12

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how would i check that?
 
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Benc12

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a no i found it on wattman its running at 73C Whilst im playing a game right now
 
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rgd1101

rgd1101

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That temp is ok. What about power usage?
What is the make and model of the psu?
 
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Benc12

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i put the psu in the specs above it is a PSU:EVGA 100-W1-0500-K3 - 500W 80 Plus Power Supply (100-W1-0500-K3)
 
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Benc12

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okay so it isnt fixed the error message reads: Fatal error:(FileF:perforce2/summercamp_release/engine/source/runtime/windows/D3D1
1RH/Private/D3D11Util.cpp] [line: 176]
unreal engine is exiting due to D3D deive being lost. (error:0x887A0006-'HUNG')
 
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Benc12

Benc12

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But that error message is obvioulsy just for friday the 13th but with dead by daylight it changes the error message and games that dont run unreal just go to black screen then to desktop or i have to manually restart it
 
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