Western Digital Passport external hardisk is not working on my laptop

Toggle sidebar Toggle sidebar
K

Kanishk_3

Prominent
Aug 5, 2017
1
0
510
I have asus gl552 vw laptop.
i have windows 10 64 bit

What is it showing?

its showing all the drivers correctly installed
wd 259 drive is showing up in the device manager,devices

What it is not showing?

its not showing up the the disk in file explorer
not showing up in the disc management

<img src="https://image.ibb.co/iYBABa/3.png" alt="3" border="0">
<img src="https://image.ibb.co/hprSra/1.png" alt="1" border="0">
<img src="https://image.ibb.co/dKzrHF/2.png" alt="2" border="0">
 
Sort by date Sort by votes
A

ArtPog

Admirable
Sep 17, 2014
2,951
3
8,965
1. It's always a good idea to access the manufacturer's support site as freeprince as suggested in the event you haven't already done so. Also, many manufacturer's support "forums" that can provide relevant info & help re a particular product.

2. In addition, when you pose a problem like the one you have to this forum, you should also provide information at to what, if any, troubleshooting steps you've taken to diagnose & (hopefully) resolve the problem along these lines...

A. Is this a new problem? Did it just occur "out-of-the-blue"? Was the WD USBEHD working fine at a previous time? Or is it a brand-new device?

B. Have you tried connecting it to different USB ports on the laptop?

C. Tried a different USB cable, if available?

D. Tried connecting the device to another PC should one be available?

3. It's possible, of course, you may just be dealing with a defective unit - possibly the installed HDD. If the unit is new, perhaps it would be a good idea to be in touch with the vendor, or if still under a manufacturer's warranty to be in touch with the latter to determine if a RMA is in order.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom