I just cant get bluetooth to work on my computer - Please Help!

nathancorp

Distinguished
Oct 15, 2014
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18,685
Hello, My relevant specs are:

My relevant specs are:

Intel i7-4790K Processor
16GB DDR3 RAM
4 x 500 GB SSDs (2 Intel, 2 Samsung EVO PRO)
2 x GTX 1080 SLI
Win 7 64 Bit
Asus Formula Z Motherboard
Win 7 64 Bit

Now i used to get bluetooth to work fine but something went wrong and the onboard BT does not function, i recently got a bluetooth usb dongle and it just wont work no matter what i do.

When i plug it in it says device driver not installed/failed but when i try to install the driver through device manager it says i have the best and latest driver installed.

I've checked services.msc and bluetooth services and bluetooth support services are both enabled and automatic.

When i type bluetooth in my windows search bar and click on it nothing happens and when i try to discover services, its the same story, nothing happens. BTTRAY.exe and BTStackserver.exe are constantly running though.

Also worth a mention that the Bluetooth dongle is 2.0 and is a generic brand, however everyone at work, even my own employees use it fine without any issues, before i pursue a brand i just wanted to make sure i wasnt missing something simple.

Any help would really be appreciated!

Moderators: My apologies if this is in the wrong section, my ultimate goal is to get my phone to connect to my PC which i am finding impossible to do due to the above impediment. Thanks!
 
Solution
Try installing the Bluetooth dongle on another PC. Especially a computer that is known to work with its own BT dongle.

Or borrow a known working BT dongle from work and try that one on your computer.

The idea being to narrow down the problem to either the computer or the dongle.

Ralston18

Titan
Moderator
Try installing the Bluetooth dongle on another PC. Especially a computer that is known to work with its own BT dongle.

Or borrow a known working BT dongle from work and try that one on your computer.

The idea being to narrow down the problem to either the computer or the dongle.
 
Solution