LAPTOP NOT USING DEDICATED GPU (I've tried almost everything)

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SirDaniel94

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Aug 10, 2017
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I come to you, people of TH beacause I've been desperate to find a solution to my laptop´s problem, to make it short I recently bought an HP Pavilion 15-cd006la which has an AMD A12 9720p with 4 cores running at 2,7ghz with an radeon R7 integrated,16gb of RAM and a dedicated GPU called AMD Radeon 535dx (which suspiciusly I can't find much information about) with 4gb of video memory, my problem is that the gaming performance is mediocre at best, games like Skyrim can't run at medium settings and when I use gpuz or hwmonitor I see that the usage of the dedicated gpu is 0% and the integrated goes up to 97%, no matter which configuration I try in Radeon's additional settings (everything is at Max performance), or the energy plan (max performance), disabled ULPS, updated my bios, updated drivers (If I use AMD autodetect it says that my Hardware is not compatible with the drivers), Help! and thanks for taking your time to answer.
 
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Bo Lee


From what little I could find, it looks like that GPU is fairly weak for gaming. I don't think there is really anything you can do to boost it other than lowering graphic settings in your games...
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Bo Lee

Bo Lee

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Jun 17, 2015
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The 535dx is an entry level laptop GPU that is based on the R7 architecture. I don't think that laptop actually has an integrated GPU and a dedicated GPU. I think the 535dx is the R7. Perhaps there is a secondary chip working in conjunction with the integrated one, but there isn't two different GPUs there.
 
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SirDaniel94

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Aug 10, 2017
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So I shoulnd't be worried about the subpar performance in gaming? and also not worried about not seeing any GPU% usage in monitors lile MSI afterburner, GPUz or HWmonitor??? If so, thanks for making it more clear to me.

 
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Bo Lee

Bo Lee

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Jun 17, 2015
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From what little I could find, it looks like that GPU is fairly weak for gaming. I don't think there is really anything you can do to boost it other than lowering graphic settings in your games. That is tue bad thing about gaming on a laptop, not a lot of room for upgrades.
 
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Dave8671

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Jan 1, 2014
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Laptops in general are not a good gaming even if tgey are designed for it due to upgrades in tge future. I always suggest building a desktop tower for gaming to people that know I build systems. You do not need the latest CPU etc I could build a nice system for gaming for 700 to 800 using intel i5.
 
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matt1870

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Aug 28, 2017
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Hello,

Sorry for the delayed response. I hope that I can clarify this situation. The R7 integrated graphics is part of the A12 processor (it is an APU) and the dedicated 535DX is in fact its own graphics card. Under base conditions, all graphics are run on the integrated graphics (as you have noticed), and when you run 3D graphics, the graphical processing load SHOULD switch completely to the dedicated GPU. Have you run GPU-Z while playing Skyrim? If it is not automatically realizing it is a 3D game that should be running at high performance, you can go into Radeon Additional Settings and go to Switchable Graphics Application Settings. From this page, you can choose Skyrim.exe (or whatever it is called) and specify it to run at high performance specifically. You can then check again with GPU-Z. This should make it run on the 535DX.

As far as not finding info on the 535DX, I believe this is because it is used (afaik) exclusively on the HP Pavillion and is barely even supported by AMD itself. Running AMDs automatic driver update will change the listed name of the driver to the Radeon R7 M260X (which has worse stats than the 530 series - supposedly). Even more bizarre, many pieces of software will in fact detect the Radeon R7 M260X instead of the 535DX - I'll let you come up with your own conspiracy theories here.

In a nutshell, anytime you want to use dedicated graphics you must explicitly specify it to the game file in AMDs additional settings.

*Anything that runs in the browser cannot be run on the dedicated graphics unless you trick the software

Best of luck in Skyrim.
 
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slepecaw3

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Jan 4, 2018
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slepecaw3

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Jan 4, 2018
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I have the same GPU and APU. I upgraded my drivers for the GPU and i think it installed the R7 M260X ones and now everything is running on the weak integrated gpu. Can i reset drivers? And will the GPU work after i delete the wrong drivers? Please help.
 
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jeremiedeschenes1998

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Jan 26, 2018
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i have a pavillion with a similar architecture (12gb of ram vs16) and i had the same issue. I found an older driver on the hp website ( not on the hp support app) and with this driver the radeon graphics software work and the r535dx is now activate. And before all drivers opdate i do an save point because since than, each new driver dissable the r535. So i have to go back to my older driver.

ftp.hp.com/pub/softpaq/sp83501-84000/sp83991.exe
ftp.hp.com/pub/softpaq/sp80501-81000/sp80617.exe
ftp.hp.com/pub/softpaq/sp79501-80000/sp79701.exe

these are the drivers.

Goddluck
 
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kjsmit

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Feb 1, 2018
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Hello, I'm having the exact same problem with my Pavilion 15-cd024AX and I've tried everything you have. Also tried refreshing windows completely and using driver uninstaller and pretty much every solution I could find. Still getting about 30 fps in rocket league on a 2 grand laptop. 98% GPU usage.

Have you found any more information? the SP80617 drivers atleast don't disable the R7 graphics. I feel like the drivers are just not allowing the system to swap from the processer R7 GPU to the dedicated.
 
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