Sudden Ping Spike (wireless connection)

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zekisert2014

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Aug 11, 2017
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Please help!

I have a Lenovo Y50 Laptop which I play games such as CS:GO on. Its been about a year since I bought it and everything has been fine until the last few months.

I am getting a massive ping spike every now and then, to put in other words... My ping is about 25-30ms then for about 2 seconds my ping rises up to about 500ms! Then for the next 15-25 secs my ping is all good again.
I do not know much about routers and I did not change to a new router. My router is a Xfinity 5gHz router that the Xfinity dude just set up in my house. Please help I don't know why this is happening.
I attaches a graph of my ping spike. I used Atlanta as the host location as I live in north Florida and its the closest host location I found.

More info:
Laptop: (Lenovo Y50)
OS: Windows 10
Motherboard: Lenovo 5B20F78873 TOUCH
CPU: Intel Core i7-4700HQ
Memory: 16GB ddr3
WiFi adapter: Intel Dual Band Wireless AC-7260
Router: I'm not sure tbh its just some xfinity router.

Thanks
-Zeki
 
Solution
B
Your ISP will blame your equipment unless you can prove it is not. You want to run a ping to the router IP address. Your problem is that you are using wireless. You can see these random type of delays on wireless that come and go and the ISP will correctly blame this since it is very common. What you need to do is be able to show the ISP there is no problem when you ping the router but you see problems to devices on the internet.

You could also try a wired connection.


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Z

zekisert2014

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Aug 11, 2017
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How do I do that, just turn the router off and on again??
 
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Z

zekisert2014

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Aug 11, 2017
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A few hours ago I lost my internet connection completely (a diffrent problem not having to do with this) and whilst trying to fix it, I unplugged it and plugged it back in, so I basically did what you said and it didn't help with my ping when I got the connection back my ping spikes were still going on. I checked my mums computer to see if it was a computer problem or a router problem and her computer was also experiancing spikes, however they happened much less and were about 150-200ms unlike mine which were 500+
 
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androbourne

androbourne

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Jul 18, 2017
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If you are getting spikes out of the norm and already rebooted the device. You may want to call the ISP to check the integrity of the line or modem. If either are having issues, you could experience those problems.

If it was just happening on one machine, that would be another story.
 
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zekisert2014

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Aug 11, 2017
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Yes, you could say its happening on one machine as my laptop is experiencing it every few seconds. I tested the ping 5 times and in all five tests (lasting a few secs) the ping spiked up at least once and sometimes twice
 
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androbourne

androbourne

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Right but you just said it was happening on your mothers PC as well. So it most likely an issue with modem or the line.

On yours and your mothers machine. Open CMD and type "ping www.google.com -t"

-t will do a continous ping check. Monitor it on both machines for about 2-5 minutes and then shit ctrl+c. It will stop the ping process and give you stats. "minimum, maximum, average etc... and also a packet loss %.

Report back with those numbers. But if the average is high or packet loss is high on both machines. Time to call ISP.
 
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zekisert2014

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Aug 11, 2017
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510



Ok, I did what you said

My PC: 0% loss Min: 29ms, Max: 573ms, Average: 105ms
My Mums: 0% loss Min: 31ms, Max: 209ms, Average: 39ms
 
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androbourne

androbourne

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Honestly while the issue isn't as bad on your mothers PC. It is still very high, you shouldn't be getting those spikes. Normal is around 50ms on the max.... (of course it depending on ISP connection to google). but still even 200ms is alot.

Are you both on the wifi? or using LAN?

Just because the issue is apparent on both machines. I would still call ISP and have them run a modem test. They have tools to run a test and look for those types of issues. A lot of ISPs will replacement modems for free if they see an issue.
 
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Z

zekisert2014

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Aug 11, 2017
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Ok, thanks! I will do that, I can't do it now as i'm leaving my house soon but I will notify you as soon as possible on what happened. Thanks!
 
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B

bill001g

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Aug 9, 2012
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Your ISP will blame your equipment unless you can prove it is not. You want to run a ping to the router IP address. Your problem is that you are using wireless. You can see these random type of delays on wireless that come and go and the ISP will correctly blame this since it is very common. What you need to do is be able to show the ISP there is no problem when you ping the router but you see problems to devices on the internet.

You could also try a wired connection.


 
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Solution
androbourne

androbourne

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Jul 18, 2017
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While I'd normally agree with Bill. In this case the wireless worked fine at one point and only now started acting up.

While a wired connection is more stable and preferred. Not everyone can use a wired connection.

So we troubleshoot the wifi. It could be mutiple things such as someone near by installing a new AP on the same channel as his wifi
or some type of interference, or simply a bad modem etc....

However, before wasting our time troubleshooting, we might as well rule out the modem. Since he stated all he has is the modem, then "his equipment" is the ISP's equipment. ISP tests may find issue and report back with them.

If not, continued troubleshooting here can be done.
 
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