Can only connect to Google and few specific services.

HanskyD

Prominent
Jun 13, 2017
2
0
510
Hello, i've been having a long running problem with my internet connection 'dropping' after a while of use, but it doesn't drop completely. I can connect to Youtube and other Google sites, but nothing else website wise.
I also use Spotify to listen to music, and it seems to remain connected after it, as im still able to play music, but other services like Skype and Steam have trouble. Some messaging services (sometimes including Skype) seem to work, but only half of the way.

I can receive messages and updates on them but can't send anything myself, or I might be in a call on skype, but chat updates, status updates and my online status stop functioning, and i can no longer talk on the call (they hear nothing after that point), but i can still hear them. It seems to be a computer-only problem as I can use services on my phone just fine, and any other computers work without the issues.
Something weirder is that after it happens, I can no longer access my router's control panel (other computers can still access it though, and i can access it before the drop happens), it just loads for a long time until either "X was taking too long", "Connection has been reset" or something along those lines pops up.
If i'm on the router control panel beforehand and the issue happens, it kicks me off of it.
I can also still save/download pictures from sites just fine. (even on ones that my internet is stuck on loading the rest of)

The only way to remedy this so far has been to restart my computer, only for it to happen either after maybe an hour or before later, but there's a problem with this too. I noticed that after the issue starts to occur, when I go to restart my computer through the OS, it hangs on restarting and doesn't restart, so I have to do a hard shutdown. Restarting through my OS/Start menu works fine until the issue happens. There are a few days where the internet issue doesn't occur but it does occur on most of them.

I've tried flushing the dns, setting up opendns, netsh winsock resetting, restarting all network-related processes and just unplugging and plugging my adapter in. My computer didn't start out with this problem, i've had it for a few years and it started about a couple months ago. Nothing comes to mind when thinking about any programs that I might've installed that could've caused this, and i've also refreshed my OS which removed a lot of my programs, and the problem still occurs. Avast and Malwarebytes free scans show no malware.

I don't use or have any vpns tied to my browser or computer. From what I could see on my router, there are no blocks put into place on my personal PC. I can ping (most of) the websites I can't access on my PC through command prompt just fine, no packets lost. Most of the time troubleshooter brings up nothing, save for an occasional DNS server issue (but that's only rarely, and all devices end up being affected by that). Drivers are up to date.

I have a linksys n600 router, specific model i'm unsure of but if needed I can check the info and upload a picture.
 
Solution
Not able to provide an immediate answer per se.

However, suggest that you research NetBT a bit from the context of your system, network, and the changes you have made.

Good starter link:

https://en.wikipedia.org/wiki/NetBIOS_over_TCP/IP

Take a look at the use of the "nbtstat" command to further troubleshoot.

And perhaps try using Google (8.8.8.8 and 8.8.4.4) again to see if there is any change.

The good news is that you do have some diagnostic data to work with. Unfortunately, a legacy system can be much more problematic through no fault of the user per se.

Use Performance Monitor and Resource Monitor to observe what apps, processes, and services are using what resources. You can leave the window open and watch while...

HanskyD

Prominent
Jun 13, 2017
2
0
510


I use google chrome and waterfox (mostly chrome)
I use my default dns given to me but when the problem first started occurring I switched to openDNS for a while (208.67.222.222 and 208.67.220.220 I think)
Before the drop there seem to be NetBT errors
http://i.imgur.com/Jd3uPRt.png
 

Ralston18

Titan
Moderator
Not able to provide an immediate answer per se.

However, suggest that you research NetBT a bit from the context of your system, network, and the changes you have made.

Good starter link:

https://en.wikipedia.org/wiki/NetBIOS_over_TCP/IP

Take a look at the use of the "nbtstat" command to further troubleshoot.

And perhaps try using Google (8.8.8.8 and 8.8.4.4) again to see if there is any change.

The good news is that you do have some diagnostic data to work with. Unfortunately, a legacy system can be much more problematic through no fault of the user per se.

Use Performance Monitor and Resource Monitor to observe what apps, processes, and services are using what resources. You can leave the window open and watch while browsing. You may find something that is using up and not releasing system resources.

Other thoughts:

May be some developing PSU problem that is effecting the network adapter.

Are you using a USB wireless adapter? If so, move the adapter away from the back of your computer via a USB extension cord. Note if the adapter becomes overly warm or hot. May be degrading and performance suffers.

The adapter gets "hot" causes the problem. You reboot and in the interim the adapter cools down and again works for awhile.

Error may be caused by some threshold time such that if connection is made within some small amount of time all is okay. Any longer and the connection fails.

 
Solution