Monitor Black screen and GPU fans 100% when loading games

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gtlerma

Prominent
Aug 13, 2017
7
0
510
Hello,

So i recently built my first gaming computer and everything was running fine for two weeks up until a couple days ago. My gpu fans went to 100% and the computer shut off, the displays went black and the computer needed to be hard reset. When playing 2d games this doesn't happen, however anytime opening games such as shadow of mordor, pubg, or overwatch within seconds of the application being open the computer shuts off. LEDS remain on and the CPU debug light comes on.

I've tried moving the RAM between the slots ie 2 is now 4. Reinstalling graphics card drivers, updating computer drivers. THis issue only comes up when loading those games.

Also of note, i am running custom fan profiles that keep the cpu at 40 during idle and under 70 under load, typically 65. and the gpu never exceeds 70.

Is this an issue with the GPU as the computer starts up and runs fine when not playing games, or could it be the PSU/CPU. If so, how do i go about checking these as i do not have spare parts or another build to use.

Thankyou for any input

Specs:
Motherboard: MSI X370 gaming pro
CPU: Ryzen 7 1700
GPU: EVGA GTX1080
DDR4: 2x8GB G.SKILL 3000
PSU: EVGA Super NOVA 650W Gold
 
Solution
S
Yeah trying a different PCIe slot is probably a good idea just to check if it's the mobo's slot or if it's the card itself. The slots sometimes get bent out of shape because of the weight of the cards so issues result. Putting it into a friend's rig will also give you a good idea if it's the card itself or not. Either way you should know whether to rma the card or just switch the pcie slot. If it turns out to be the latter, I highly recommend getting one of those gpu holders from amazon for like 15-20$ (or just making a custom one yourself) so that you don't have that issue with any other slots. .
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gtlerma

Prominent
Aug 13, 2017
7
0
510
After chaning the setting i am able to open up my games and it doesnt crash. Going to play later today and see if the problem is gone. Thank you! @sedivy
 
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G

gtlerma

Prominent
Aug 13, 2017
7
0
510


The problem still persists, however it takes longer for the black screen to occur.

Temperatures were at 50 while under load.

 
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gtlerma

Prominent
Aug 13, 2017
7
0
510


The only critical errors i am getting are labeled Event 41, Kernel-Power The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Also, im not sure if this is related but i am using a samsung SSD and WDBlack HDD.
 
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S

Sedivy

Estimable
Dec 17, 2016
2,315
0
3,960
Ouch. ok so event 41 is a hardware related error and here's basically what's recommended for it:
https://social.technet.microsoft.com/wiki/contents/articles/14246.kernel-power-event-id-41.aspx
which is the standard "check the overclocking, memory, PSU and overheating" that you normally would do when your hardware starts shutting down. Also it could be not hardware itself but related firmware/drivers. So updating bios, latest drivers and so on. Without more info, it's hard to say what the issue is and you've done some of the troubleshooting steps.
If you want to test out components individually you can run Prime95 to see if it crashes the cpu when it stresses it. Furmark will do this for gpu. Memtest will do the same essentially for memory (do multiple passes otherwise you can get a lot of false negatives).
PSU you'll have to take into a repair shop for them to check.
 
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G

gtlerma

Prominent
Aug 13, 2017
7
0
510


i ran valley benchmark and almost immediately resulted in a crash of the system where as prime95 ran for 30minutes with no issues (3.7 @1.25 OC) running the compound test which checks the DDR4 ram as well- so i believe those both to be stable.

I have contacted the EVGA support and they are recommending trying a separate PCI-e slot. I have updated my driver and bios to the most recent updates so i don't believe that is the issue either. im going to attempt a swap into a friends build tomorrow to attempt a replication of the crash and isolate to the 1080.

I cant thank you enough for your help throughout this issue.
 
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S

Sedivy

Estimable
Dec 17, 2016
2,315
0
3,960
Yeah trying a different PCIe slot is probably a good idea just to check if it's the mobo's slot or if it's the card itself. The slots sometimes get bent out of shape because of the weight of the cards so issues result. Putting it into a friend's rig will also give you a good idea if it's the card itself or not. Either way you should know whether to rma the card or just switch the pcie slot. If it turns out to be the latter, I highly recommend getting one of those gpu holders from amazon for like 15-20$ (or just making a custom one yourself) so that you don't have that issue with any other slots. .
 
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Solution
G

gtlerma

Prominent
Aug 13, 2017
7
0
510


I went ahead and moved GPU to a separate PCIe slot and my issues went away. i also supported the GPU as well. It makes it through stress tests just fine now. Thank you for all of your help! Going to look at replacing the mobo within the month if the issue comes back.
 
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S

Sedivy

Estimable
Dec 17, 2016
2,315
0
3,960
If the issue comes back, make sure your next mobo has one of those reinforced PCIe slots (has a shiny metal backing around it) to help prevent this issue, and also get a spiffy gpu support right off the bat to avoid any issues (https://www.amazon.com/Puget-Systems-Universal-Acrylic-Brace/dp/B019ZZQVK8/ref=sr_1_7/131-4700611-4705019?ie=UTF8&qid=1502824811&sr=8-7&keywords=gpu+support)
 
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