CPU running very slow

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cbass1254

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http://prntscr.com/g83rml
Is there any way to fix this problem
CPU: Intel Core i5 4690K
GPU: NVIDIA GeForce GTX 980
MB: MSI Z97 Gaming 5
Ram: 2 DDR3 4GB HyperX Fury
PSU: EVGA NEX650G 80+ Gold
HDD: one 3TB ST3000DM001
Fans: 2 Insignias 120mm fans, Coolmaster 212 EVO 120mm fan
Case: NZXT S340
 
Solution
SumTingW0ng


What year and month do you purchase that processor? All Intel processor come with 3 years warranty. In your case, I think CPU is defective. Do you have another 4th gen CPU that you can try it out to see if this is your motherboard? Like an i3 something?
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SumTingW0ng

SumTingW0ng

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What power option did you set on Windows?
 
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cbass1254

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I have search for the 8 x multiplier but have no found anything that is there
 
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cbass1254

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Currently on High Performance
 
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Mohan_27

Mohan_27

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Open task manager > open resource monitor > on the right are there any CPU'S that state 'parked' ?

Download Speccy and tell me your temperature:
http://filehippo.com/download_speccy/
 
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cbass1254

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What do you mean as for 'parked' and for the temp the average was 40C
 
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Mohan_27

Mohan_27

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Parked is simply another term for 'disabled'. If you paid money for 4 cores you don't want 2 of them to be disabled! ?(if they are).
Go into control panel > hardware and sound > power options > select high performance
 
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J_E_D_70

J_E_D_70

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I'll say it again - is that idle speed? Based on the temps and voltages it is and that means the speed is as it should be.

Under load (use OCCT) it should jump to it's turbo frequency. At this point, I don't believe you have any problem with your system.
 
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SumTingW0ng

SumTingW0ng

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On the picture OP provided, 100% load @ 800Mhz.
 
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jpe1701

jpe1701

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It sounds like it may be throttling because of a faulty sensor in the motherboard. I have seen these exact symptoms. To tell disable Intel adaptive thermal monitor in BIOS and see if your CPU returns to normal speed. Don't leave it disabled though because if your cooling fails you will burn up your CPU.
 
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cbass1254

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When I launch something it stays at 800 MHz and never moves
 
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cbass1254

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I have disabled the thermal monitor to see if it was a sensor but it never went to normal speeds
 
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SumTingW0ng

SumTingW0ng

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For me, sounds like there's something serious problem between the motherboard and the CPU. Can you check and make sure all the power cable plug all the way in on the motherboard and nothing loose or missing?

Does your PC getting enough 12V, 3V, and 5V?
 
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cbass1254

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Everything is plugged in and for the voltage things http://prntscr.com/gakuun
 
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SumTingW0ng

SumTingW0ng

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Your motherboard only received 11.1v, now that is a big problem. You should not go below 12V or above 12V ( 13V for instance) on your motherboard no matter what.
 
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SumTingW0ng

SumTingW0ng

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Can you also run HWInfo64 as well? Having two voltage reports can eliminate software bug.
 
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cbass1254

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Here is HWInfo64 http://prntscr.com/gal9gy
 
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SumTingW0ng

SumTingW0ng

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Hmmmm, your motherboard indeed received 12V, 5V, and 3V from HWInfo64. My last guess is probably either CPU damage or motherboard socket pin damage.

Have you try reset everything back to default in BIOS?
 
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cbass1254

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Yes I have done that
 
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SumTingW0ng

SumTingW0ng

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Weird. Even if you disable Turbo Boost in the BIOS for CPU with high performance power option plan enabled on Windows, you shouldn't go below 3.5Ghz stock at all.

Can you run Intel® Processor Diagnostic Tool: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit-

Did you install the CPU correctly, and did you damage the motherboard socket bin at all? Did you do any changes on Windows power option plan at all?

Also, MSI posted this as well: https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3265

And can you try this as well?

-Open the Al suite go to the tab EPU

-Then on performance tab UNCHECK the "Enable Away Mode"

-Do the same on The Power saving tab.

 
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cbass1254

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I ran the program and got a pass http://prntscr.com/gavjkq
I did install the cpu correctly and did not damage the socket bin and no to the power plan.
My motherboard does not have a slowmode switch so that doesn't apply to me.
And I thought AI suite was only for ASUS and if not then how do I get there?
 
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