- Aug 14, 2017
- 3
- 0
- 510
So I'm visiting my family and my sister's computer has been having trouble for awhile now. It's just really slow and everything takes a long time to load. I figure it has a virus on it, but everytime I tried going on the Internet to get antivirus sotware it would freeze up, and just never load (or maybe it was my lack of patience).
Well I got tired of dealing with it so my mom just asked if I could at least reset Windows so she can start from scratch. So I put some installation disc in and I was told to change up the boot order in the BIOS. And after I did that the computer just won't turn on!
The first blue HP screen will show up but after that I can't do anything. I've let it sit on the blue screen for awhile and it's not making any progress. I would go back to reset the boot order back to normal, but I can't get to the BIOS either. I can press escape to get to a startup menu, but I can't make any changes there, I have to press escape again to get in the bios but nothing happens when I do. It just stays on that screen.
Any advice will help because I am completely lost. Thank you!
Well I got tired of dealing with it so my mom just asked if I could at least reset Windows so she can start from scratch. So I put some installation disc in and I was told to change up the boot order in the BIOS. And after I did that the computer just won't turn on!
The first blue HP screen will show up but after that I can't do anything. I've let it sit on the blue screen for awhile and it's not making any progress. I would go back to reset the boot order back to normal, but I can't get to the BIOS either. I can press escape to get to a startup menu, but I can't make any changes there, I have to press escape again to get in the bios but nothing happens when I do. It just stays on that screen.
Any advice will help because I am completely lost. Thank you!
Facebook
Twitter
Instagram