Extremely short disconnects in random intervals affecting mostly online games.

Toggle sidebar Toggle sidebar
J

JanJPK

Prominent
Aug 9, 2017
3
0
510
Hello, from a long time i have troubles with my connection - every now and then i lose internet for a very short time - its pretty much impossible to notice when for example, browsing internet. When playing online games or using something else that requires constant connection its a different story. Ill focus on games since its a good example. If for example im playing Team Fortress 2 it will drop the connection and will never reconnect in 30 seconds game is waiting for reconnect, even if internet is working right away - webpages load and so on. It happens seemingly randomly, could be many hours to 30 minutes.

About the connection:
Optic fiber, small local ISP in Poland, 20 Mbps
ZTE F660 router
PC network adapter - integrated in motherboard; MSI Z77A-G43.

What steps should i take to diagnose and repair my connection? I have small experience with Wireshark (went through a basic Cisco course on my university), should i monitor the connection and if yes, what should i look for?
There is also a chance my ISP did something wrong since they are "newbies" that sometimes make mistakes like packet loops. Should i contact them right away?
 
Solution
B
Try something simpler, wireshark is more to figure out why some application or system is sending incorrect data.

Run a tracert to a couple of location you are having issues with. Run continuous ping to various hops in the path. The first 2 are the most important since they represent your connection to your router and the second represents the connection between your house and the ISP. These tend to be the ones you can actually get fixed. Issues with hops farther into the trace are not real useful for actually getting stuff fixed but are more so you know why you have a issue. Problems in these hops could be in another ISP network
Sort by date Sort by votes
B

bill001g

Titan
Aug 9, 2012
28,367
2,766
125,640
Try something simpler, wireshark is more to figure out why some application or system is sending incorrect data.

Run a tracert to a couple of location you are having issues with. Run continuous ping to various hops in the path. The first 2 are the most important since they represent your connection to your router and the second represents the connection between your house and the ISP. These tend to be the ones you can actually get fixed. Issues with hops farther into the trace are not real useful for actually getting stuff fixed but are more so you know why you have a issue. Problems in these hops could be in another ISP network
 
Upvote 1 Downvote
Solution
J

JanJPK

Prominent
Aug 9, 2017
3
0
510


Thanks for reply.
Pings go without problems, when i run tracert third hop is always "Request timed out.".
 
Upvote 0 Downvote
B

bill001g

Titan
Aug 9, 2012
28,367
2,766
125,640
It means little if it 100% drops the data but hops past it work. All that means is the device is configured to not return messages, if was actually dropping all the traffic you would be completely down not just having intermittent issues.

All you can do is try hops farther out until you get one that you see the problem. If for example everything is fine up to hop 6 but then hop 7 has issues it says the problem is between the 2 routers that represent hop 6 and hop 7.

Still what can you do if hop 6 and hop 7 were both owned by a ISP that is not yours. Even if your ISP wanted to help there is nothing they can do about issues in another ISP network.

All you can do is keep trying until you detect the problem and then decide if you can do anything about it.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom