PNY Replacement Card Comparison Needed: 4GB (770 vs 960)

tillish · Aug 17, 2017

I had a:
PNY GTX 770 4GB OC GDDR5 Graphics Cards (Enthusiast Edition)

The rear fan broke, so I sent in for a replacement. What I got:
PNY GeForce GTX960 4GB XLR8 OC Gaming

Every benchmark I've reviewed places this card as the lesser performer, overall. I haven't even put the card in my desktop. I really don't want to touch it. Is this card a true equal or am I upset for no reason?

Gam3r01 · Aug 17, 2017

Its close enough to a 770 that you shouldnt really worry. At launch the 960 was slightly behind the 770, however things may have changed with DX12.
Its not like they could have given you anything closer, so I wouldnt worry about it.

13thmonkey · Aug 17, 2017

urrgh, tough call, probably close enough, and if it is that or nothing... but cooler, lower power and quieter.

http://www.anandtech.com/bench/product/1768?vs=1744

Argue with them, and try and get a 970, then fold if they don't as it is quite close.

tillish · Aug 17, 2017

13thmonkey :

Thanks for the response.
I really don't want to hassle for an 'upgrade,' but I also don't want a lesser quality item. I paid 400+ for 770. I didn't want a step-down from what I paid for. I rather have my 770 repaired than replaced by something that isn't equivalent in all respects/aspects.

13thmonkey · Aug 17, 2017

tillish :

In some respects the 960 is better, it'll have better dx12 support, they are close to being equivalent, I would not accept a repair ,I'd be far more worried about that.

This is a great example of the problem, there are 3 options for equivalency,
1. Should you get a $400 card (release price).
2. Should you get a card of similar absolute performance
3. Should you get a card of similar relative performance (i.e. a similar place in the product stack)

Options 1 and 3, effectively get you an upgrade after a couple of years, for free, so they can't do that else you'll be having people 'breaking' their cards to get a replacement that is 'better'.
Option 2 is therefore the only option open to them, give you something that performs similarly. I'm not counting 'fixing' it, as this would be very suboptimal, very prone to failure, as it would be built by hand, which for these circuits is just not a great idea.

So they've offered you something that is within +/- 5% of your cards performance, I'd still ask the question about getting a 970 out of it. Just tell them you've done the research, you're not 100% happy with the drop in performance that you are going to see, what can they do about it, You think that a 970 would be more appropriate how can they make this happen? (they might accept say $40 to bump it up to a 970, i'd take that in flash.)

The problem is that this the comparison to the 970, and it's a massive win for the 970. http://www.anandtech.com/bench/product/1743?vs=1768

That's why it's worth the hassle, and what can go wrong? they say no? in which case you stick with what you've got, which is still a good outcome, and better than a fix.

tillish · Aug 17, 2017

13thmonkey :

tillish :

In some respects the 960 is better, it'll have better dx12 support, they are close to being equivalent, I would not accept a repair ,I'd be far more worried about that.

This is a great example of the problem, there are 3 options for equivalency,
1. Should you get a $400 card (release price).
2. Should you get a card of similar absolute performance
3. Should you get a card of similar relative performance (i.e. a similar place in the product stack)

Options 1 and 3, effectively get you an upgrade after a couple of years, for free, so they can't do that else you'll be having people 'breaking' their cards to get a replacement that is 'better'.
Option 2 is therefore the only option open to them, give you something that performs similarly. I'm not counting 'fixing' it, as this would be very suboptimal, very prone to failure, as it would be built by hand, which for these circuits is just not a great idea.

So they've offered you something that is within +/- 5% of your cards performance, I'd still ask the question about getting a 970 out of it. Just tell them you've done the research, you're not 100% happy with the drop in performance that you are going to see, what can they do about it, You think that a 970 would be more appropriate how can they make this happen? (they might accept say $40 to bump it up to a 970, i'd take that in flash.)

The problem is that this the comparison to the 970, and it's a massive win for the 970. http://www.anandtech.com/bench/product/1743?vs=1768

That's why it's worth the hassle, and what can go wrong? they say no? in which case you stick with what you've got, which is still a good outcome, and better than a fix.

Good points. I already went to customer support to 'talk' the issue out. Waiting to hear back. I'd be happy with a 770 replacement at the very least. I never try to take more than I should.

Thanks for the response/answer.

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