Windows 10 setup does not detect RAID 0

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hele7

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Sep 25, 2014
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I recently purchased one of these machines (the GT73VR TITAN PRO 4K-200 model).

It has 2 M.2 NVMe SSDs in RAID-0 and one regular HGST HDD. The laptop came with Windows 10 installed on the RAID-0 drive, but contained a lot of bloatware. I decided to reinstall Windows entirely rather than weed them out. I used the Windows Media Creation Tool to install Windows 10 x64 onto a thumb drive and booted into it.

The SATA mode was set to RAID and both drives were visible as expected in both the BIOS and the installed Win10. The IRST panel in the BIOS indicates that the RAID drive is indeed bootable. However, when installing Windows, the RAID drive is not present as an installation destination. I tried using multiple versions of F6 firmware with the "Load Driver" option. All the drivers are identified and run just fine, but the RAID drive is still not detected afterwards. The HDD remains visible.

I have tried many combinations of options with Secure Boot, versions of IRST and Windows but get the same result. I contacted MSI support and they suggested some fixes which didn't work and now they recommend an RMA. I feel like there is something simple I'm missing here to do with drivers since the drive works fine elsewhere. Suggestions and tests are welcome.

EDIT: My issue sounds similar to this one.

I click "next" and then it shows a loading bar that is going back and forth green. then after a few seconds of the green bar loading the driver it brings me back to the screen where it should show my raid array and it is still blank.

I have tried every other driver inside that file and none of them will get the stupid thing to show my raid array. I'm pretty sure I set up my raid correctly because when I start my computer up and press alt+f it brings me to the ROM utility. From there i press 2 and it shows m RAID 0 array with a capacity of 497.99gb and its status is "functional."
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Supermuncher85

Supermuncher85

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As smorizio said, I would go one step further. Reset to defaults, and rebuild the raid. Make sure everything is set to UEFI if CSM is enabled. Especially with M.2 raid's I've found that resetting to defaults is the best way to reset any existing settings.
 
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Supermuncher85

Supermuncher85

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No not just delete, reset the bios to defaults by hitting F9 and then recreate the raid. On both laptops and MSI motherboards z270 with optane they sometimes just bug out and only way to get it visible again is by loading defaults, saving and exit and then recreating the raid. Give that a shot.
 
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hele7

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@Supermuncher85 Alright, I tried that a little while ago, along with some drivers which Windows deemed incompatible with the hardware. However, the RAID drive still doesn't show up during the setup. I've been in touch with MSI support, this might all just end up in an RMA if nothing else works.
 
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hele7

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The only thing that helped me in the end was sending it in for an RMA. They claimed nothing needed to be changed since everything worked correctly, but when I got it back the issue was gone.

Sorry, that's not much of an answer, but if you're dealing with MSI, it's worth a shot.
 
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kilometrez

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Nov 5, 2017
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Damn, so they fixed it somehow... I am struggling with this. How long did it take to send it to RMA?
It would be really useful to find the issue here. By the way how did you install the Intel RST version? I am going to upgrade that and also the BIOS if nothing works I'll give up and try the RMA
 
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hele7

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The RMA took only a few days once it reached their depot.

I needed to throw in the F6 IRST driver during Windows setup. You can find tutorials on that online. As for the BIOS itself and the embedded RST, I'm not sure. I didn't try upgrading that (probably because it was already the latest version, I don't remember).

EDIT: I had tried about 10 different versions of RST, including one incredibly hard to obtain build of windows that people claimed worked. Nothing helped.
 
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kilometrez

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I managed to install the OS in the HDD and then I installed Intel RST, it was detecting the SSDs in RAID 0 so I tried to create a volume from there and it asked me to build them with GPT or MBR, I selected GPT and then on disk management I mounted the SSDs as a drive. Now I can use the SSDs as storage but the OS is installed in the HDD.
I thought that I could try to reinstall windows on the SSDs now that they are a volume but in the windows installation they are not showing in the menu, I am gonna try to transfer the OS from the HDD to the SSD I think that there are several tools to do this. If I manage to do it, then I'll end up with OS in the SSD's in raid 0 and the HDD as storage which means that I will have accomplished the main goal even if the process is really weird, lol. I'll keep you posted this might be helpful for other people.
 
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hele7

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Haha, you're doing the exact same thing I did, with installing to the HDD and seeing it from within Windows. I considered cloning the disk to the SSD, but the biggest problem with that is that the storage will not be optimized for the SSD itself. I am not too familiar with this procedure and didn't want to reduce the life of my SSD unnecessarily, so I decided to go for the RMA.
 
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kilometrez

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Yep I'll probably go for RMA. I have cloned the HDD to SSD and in theory now I have to remove the HDD and the system will boot, but it's so weird that the SSDs are still not showing up in windows setup... I didn't want to remove the HDD so I am formatting the HDD with diskpart on startup and if that works, the system on boot up will recognize the SSD as OS drive and ignore the HDD, then if everything goes fine I'll mount the hdd as storage and run some speed tests. I don't think that this will work but worth trying before sending it to RMA.
 
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GandGNetworks

GandGNetworks

Aug 23, 2019
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This is an old thread but thought I would post what fixed this for me.
I have an ASUS ROG Maximus Rampage xi Formula MOBO and intel i9-9900K. I had to update to the latest BIOS and then downloaded the Intel RST Driver from the ASUS support page. Put the driver onto a flash drive and loaded the driver in the Windows 10 Setup. Found the M.2 RAID 0 drive after that. OP tried this as well but maybe the latest drivers since this post work now. It did for me but YMMV.
 
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