New system won't post, getting different answers why, what should i do?

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alexander.jordan68w

alexander.jordan68w

Prominent
Aug 22, 2017
5
0
510
Newegg sold a bundle, Ryzen 5 1500X, asus strix B350-F gaming, and tridentZ ddr4 3000 mhz ram. I put it all together, wouldn't post. I called Asus component support, the tech said my motherboard bios doesnt support the ryzen 5 1500X. I call newegg, since they sold it together, they said "take it to a computer repair shop, or replace the motherboard". I try some local repair shops, no one could help me. Its Arkansas, no surprise. Not hating on my home state or its people, just saying good computer repair shops are hard to come by. One computer repair shop, however, told me a 5 volt railing was bad on either the power supply, or the motherboard, and thats why it wouldnt post. So now im confused. I did research, and it seems no one else is having a ryzen 5 and a b350 f compatibility issues, so im not sure what to think. Please help me.

Edit: ALSO, i should note, there is a blinking yellow light on the motherboard, it is labeled SB_power, was told this means standby power. Ive searched what this means to no answers, though the computer repair shop guy said it means the 5V railing is bad, but I cant find any answers, how did he find them with just an hour or two with my computer? So im not sure if i trust that answer.

Hardware:
CPU: Ryzen 5 1500X
MB: Asus strix B350-F gaming
Ram: G.skill tridentZ DDR4 3000mhz
Coolant: EKWB a240g
GPU: NVIDIA Geforce GTX 1080 Founders edition
Power: EVGA Supernova p2 1200W (I know this is an abnormally large power supply, i bought it when i didnt really know what i was doing when building a computer (still dont, lol) and salvaged it from that)

Any help would be greatly appreciated! also, ive tried PCpartspicker.com and it says im good to go!
https://pcpartpicker.com/list/WhfJr7 <--- Full parts list, just in case.
 
Solution
Supahos
Okay drop the water cooler and use the stock on for a bit, is you monitor plugged into your 1080? Ryzen has no onboard video it must be in order to have any chance of getting a picture.
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alexander.jordan68w

alexander.jordan68w

Prominent
Aug 22, 2017
5
0
510

Not exactly, but Its not doing either. The lights won't light up on the mother board and the ram, so is that a post or display issue? Idk the difference to be honest.

 
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Supahos

Supahos

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Nov 11, 2013
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Okay that would definitely be a no post issue.

Have you watched any videos on the proper way to install everything?

Doubled checked all connectors?

Are the metal.standoffs installed on the motherboard tray?

Next thing to do is strip it down to just a cpu, CPU cooler, 1 stick of ram in the slot the manual tells you, and the GPU. Unplug everything else.
 
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alexander.jordan68w

alexander.jordan68w

Prominent
Aug 22, 2017
5
0
510

Yes, ive watched videos on how to properly put together.

ive triple checked the connectors, although the MB manual doesnt state specifically which direction the Case to MB power and reset switches should face, although ive tried them both in both directions.

The metal standoffs come with the case i have, i believe? Just to be crystal clear, the metal standoffs are the metal pins that create space between the case and the motherboard, and you screw into them to mount the mother board?

Stripping everything down, does that include all of the case to MB connectors? like the HD audio, usb 3.0, etc? I will update, trying both and seeing if either works. Also, sorry about the quip about Arkansas, although im sure you understand the struggle of finding a decent computer repair shop within a reasonable distance. ( ͡ᵔ ͜ʖ ͡ᵔ )

UPDATE: HOLY CRAP THE MOTHERBOARD LIGHTS TURNED ON. The blinking yellow light is now a solid orange light. I tried it with the case connectors still connected, and nothing. As soon as i took them out, BOOM. Motherboard lights. Although the one stick of ram i have in isnt lighting up, i dont know if thats an issue or not, but THANK YOU. Please, keep giving me your sweet sweet guidance!

 
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Calvin7

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Feb 19, 2013
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A flashing standby light indicates a power problem.

It can be caused by incorrect installation of the motherboard in the case. Sometimes a standoff the motherboard is sitting on is in the wrong place causing a short.

You might try setting the motherboard on a piece of cardboard and trying to power it up. Trying a different power supply is also recommended. You need a quality 500 watt or greater model.
 
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Supahos

Supahos

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Nov 11, 2013
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Hell I live here too, I know the feeling.

Yes those are standoffs.

Mostly meant unplug any disk drives, LEDs. Anything not essential to boot. Ensure your gpu is in the correct slot as well.

I can't imagine.it being a bios issue.

You mentioned coolant, does that mean you have a custom water cooling loop?
 
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alexander.jordan68w

alexander.jordan68w

Prominent
Aug 22, 2017
5
0
510


Yes, Its an EKWB A240G. Also, the motherboard RGB is working now. I updated my last post with specifics. Youre a Godsend. How do i troubleshoot which MB to case connector was causing the issue?

 
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alexander.jordan68w

alexander.jordan68w

Prominent
Aug 22, 2017
5
0
510


I knew it would be a good idea to come to toms hardware before i did anything crazy. You, sir, just made my computer post. Thank you, Thank you, Thank you. I believe i can take it from here (Hopefully), because its on and its the most beautiful thing ive ever seen. :D
 
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Paperdoc

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Oct 19, 2006
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For connecting the case's Power and Reset front pushbutton switch wires to the mobo Front Panel header, the polarity does not matter. Each switch is a simple pushbutton switch that just connects the two wires to it when you press the button, just like a doorbell button.

More detail on stand-offs. Yes, they often are pre-installed in your case''s back plate in the most common layout. But you will see that the backplate has extra threaded holes so you can change the locations of stand-offs if necessary for your mobo. To check their positions you will need to remove the mobo from the case and compare stand-offs to mobo holes carefully. Most mobos have 9 mounting holes, and each has tiny metal fingers around it to contact the screws you put through the holes. The mobo is supposed to be grounded to the case at these points, and NO WHERE ELSE. Here's how they SHOULD be arranged. Ideally, there should be a stand-off under each mobo mounting holes for best support. But MOST IMPORTANTLY, there should NEVER be a stand-off under the mobo where there is NOT a mounting hole. A stand-off in the wrong place can cause a short to a bottom trace of the mobo. So check their positions carefully and ensure they match the mobo mounting hole locations.
 
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