Several games get closed due memory issues

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horstilala

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Aug 26, 2017
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Hey guys,

Hi Guys,

Im writing this in a pretty desperately state. Since I got Windows 10 and Upgraded a few pc
components (Rig: Geforce 1050ti, AMD 8350 FX, 16 GB Ram) several games just crash to Desktop after playing them for a while. First I saw it in WoW, where I could play up to a few hours until it crashed. Then it happened in PUBG where the only option for me was, to close and restart the game after every match. And now, my latest bought game Quake Champions is the worst. I can barely play 10-20 Minutes until it crashes back to desktop. There are other people with this problem in this game, but since Its not the only game Im having these kind of problems, I figured it could be something on my end.

Ive already tried to change the paging file, did change something in the registry ( something called NDU I think), closed all backround programms etc. Nothing helps. I really hope you guys have an Idea what could be my problem and how I can fix it.

Thanks in Advance
regards,
redic

E: I forgot, rarely my whole PC gets frozen and I have to hard reset it. Guess thats memory related too.
 
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horstilala

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Aug 26, 2017
12
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510
I seemed to have fixed the crash problems by completely deleting my nvidia driver and installing an older version. And I updated my Bios. But now, after like 2 Hours of playing Quake, my pc just instantly shuts down. Im guessing its heat problem? I watched my cpu temp and its around 78 to 80 degrees while playing. Is that to high? I already ordered a new case cooler to add inside. Hopefully that will fix it?

Specs:
Mainboard: MSI 7693-040R 970 Gaming AM3+ AMD
Ram: 2x Crucial BLS2CP4G3D1609DS1S00CEU Ballistix Sport 4GB and two chinese ones with 4 gb
750w PSU I think, forgot the name of it.
and Windows 10

E: Cpu cooler: ARCTIC Freezer 13 Limited Edition
 
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GhislainG

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Jul 16, 2008
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You have a good motherboard. You could use AMD Overdrive to check the more accurate thermal margins (distance to throttling), but the CPU should throttle ( you'd notice significant FPS drops) way before it shuts down. You mixed memory kits; did you run Memtest86+ for several passes (overnight is best) to make sure there are no memory errors? Memory errors don't cause shutdowns, but they can cause application failures and/or system restarts. Did you stress the GPU with an application like Furmark GPU stress test? The PSU is a very important component; is it a quality or a crappy 700W PSU?
 
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horstilala

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Aug 26, 2017
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510
I found the PSU, its the Sharkoon WPM700 Bronze. I did not run memtest yet, but if its not causing shutdowns, do you still think its the memory? Because the pc is just turning off completely, no auto-restart. Ill try Furmark and memtest over night. When I have 16gb of ram, should I like start 8 memtest with 2gb each?

I cleaned my rig a bit from the inside and it seems to have lowered the temp for about 3-5 degree.
 
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GhislainG

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Jul 16, 2008
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I always run Memtest86+ with all modules installed; none of the modules will fail if tested individually, but there may be errors when the memory controller has to drive all of them.

Your PSU is a CWT GPK series (decent PSU), but that doesn't mean it can't be defective.

Stress test your GPU with Furmark GPU stress test or a similar application and let us know if the system shuts down.
 
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horstilala

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Aug 26, 2017
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How long do I test it with Prime 95? I tested for like 2 mins, and the thermal reserve was at like -5 degrees after a while. But I dont know what that means. :eek:

E: Thank you btw., you are really a great help, dude! :)
 
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GhislainG

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-5°C means that it throttles, i.e., it's too hot. Ideally it should be 10°C or higher at full load. Your CPU cooler may not be the issue, but dos your case provide good airflow with at least one 120mm inlet fan at the front and a 120mm exhaust fan at the back?

Edit: Did you monitor the frequency? It should have dropped to 1.4 GHz when it got too hot.
 
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horstilala

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Well. yes I got one in the back and one in the front. But the my CPU cooler is pretty huge, I dont know if it maybe blocks the air, as it is nearly touching the other side of the case. The freqency of each core is on 4000mhz, sometimes going up to 4100mhz (just shortly), but drops very rarely to like 3500mhz, but not any lower.

E: I manually turned up all coolers to 100%. This lowered it to around -2,5 to -3,5, but occassionly still gets over -4. Weirdly, there are two system fans in my Msi Catalyst programm, but one is shown with 0 RPM. Im guessing thats the front one, but it actually is moving. what could that be ? Oo

E2: Here is a picture.
rigkjuim.jpg
 
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horstilala

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Aug 26, 2017
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Okay, after 15 Minutes the frequency mostly stays at 4000mhz. There are very rare dropts to 1400mhz and some to 3400mhz. Temp. is at around -7 most of the time.

E: I might have to add, I changed the "Maximum processor state" to 95% in the energy options of windows. Since then I had no crash. Played Quake for about 2 Hours yesterday. But heat is still a problem. I ordered a new 120mm bequiet! cooler. Where do you think would be a good spot to put it in? Should I replace one or just use all three?
 
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GhislainG

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I looked at the picture. Is the CPU fan pulling air through the cooler and exhaust it towards the back? If your case can support 2 fans at top, install the new fan and block the area where the second fan could be mounted to prevent pulling air from the opening next to it as it would serve no purpose, i.e., it wouldn't help cooling.

Is the PSU pulling air from the bottom of the case?
 
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horstilala

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Aug 26, 2017
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The cpu fan is faced towards the graphics card. I guess it pulls it on from the bottom and out on the top? Sadly, my case doesnt have spots on the top its just closed there with a solid "wall".and yeah, the psu is pulling from the bottom.

E: Got two open slots on the left side (which is the open one on the picture) though. Dunno if putting a fan there helps, though.
 
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horstilala

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Aug 26, 2017
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Well its not actually blowing I think. There is just the bottom one on the cooler which is sucking it in, but not one blasting it out on top. I could swap it I think, dont have paste right now though
 
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GhislainG

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While you believe that cooler is huge, it only is 92mm and blowing air towards the top of the case doesn't keep the thermal margins high enough to prevent CPU throttling. I checked how it has to be installed on an AMD motherboard and you can't rotate it 90°; therefore it's better suited to a case that includes top exhaust fans. If I were you I'd either get a better CPU cooler or a case with cooling fans at the top.
 
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horstilala

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I dont know what the name is, got it since 2010 or so. Its as basic as it can get. black, basic case with two fan spots on the left side.

E: Added the new fan on the side of the case, so It blows directly onto the cpu cooler. If I turn up all my fans to 100%, the temp is around 74 degrees during stress test and the thermal margins around -4. Thats still not good enough, I guess?
 
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GhislainG

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Without slowing down the CPU a bit or decreasing the voltage (if it's stable), it will be difficult to keep thermal margins above 0°C with that cooler and case. Blowing air on the cooler doesn't help because airflow through the heatsink can't be that good. Can you check the gap between the cooler and the top of the case? Ideally you would fit a better CPU cooler like the Cryrorig H7 (presuming you can install a 147 mm high cooler in that generic case).
 
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horstilala

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Aug 26, 2017
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The gap is under 10 cm, guessing like 5-7cm I think. Its not that big, but there is a bit room. Do you think the heat will damage my cpu over time? Because the last few days I had no crashes or freezes. As long as my pc does not get damaged, maybe I can jsut keep it how it is right now?
 
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