Blue Screen after trying to install a new SSHD

Pazool · Aug 29, 2017

Sorry if this isn't the right section to be posting this but nothing else seemed right either. So computer had been working fine other than the fact that it's running out of space. So wanted to add another hard drive (This one to be exact). So get it all connected and start the computer up, everything seems to go fine and it even gets to my desktop. Then all of a sudden it blue screens. I have repeated booting it about 5 or so times and it did the same thing each time. Tried unplugging the new SSHD so that it was back to how it was before and it is still doing it every time. Only thing I can notice is different is that it is now trying to install the keyboard drivers (must be in a different USB port to the one it was before) and it never gets past that. Any help is really appreciated and I would be more than happy to provide any information that I can.
Thanks again

mattyhoffman7 · Aug 29, 2017

If you want any help you need to post a screenshot of the blue screen and also logs would be preferable.

Pazool · Aug 30, 2017

mattyhoffman7 :

Hi thanks for responding

Spent some time playing with it last night to get the USB's back to the right ports and blue screening seems to have stopped. Think it might be something to do with the driver.
Not sure if this is the log file you were after but have attached it in the spoiler tag.
Sorry about not being able to get the screenshot don't really want to force my PC to crash again to get it. Anything else you need just ask

==================================================
Dump File : 082917-24445-01.dmp
Crash Time : 29/08/2017 21:18:22
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`052ed668
Parameter 3 : fffff880`039165a8
Parameter 4 : fffff880`03915e10
Caused By Driver : iusb3xhc.sys
Caused By Address : iusb3xhc.sys+6fb00
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : iusb3xhc.sys+4f668
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082917-24445-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 332,720
Dump File Time : 29/08/2017 21:19:23
==================================================

axe0axe0 · Aug 30, 2017

Please upload the dumps, located in %systemroot%\minidump, to a 3rd party uploader (dropbox, onedrive, google drive) and post a share link

Pazool · Sep 1, 2017

axe0axe0 :

Hi
Sorry about the late response been busy with work.
Here are all the minidumps, hope this helps

Thanks

axe0axe0 · Sep 1, 2017

Update the BIOS to the newest version.

You may want to downgrade the USB drivers to the latest one of ASUS.

The current USB drivers have a bug. I'm not familiair with x64 assembly and architecture but if I'm correct the USB drivers attempt to move the value stored at memory addess in the rbx+50h register to the rax register.
I can't access the data in the rax register, but as we're dealing with a memory violation it's at least write protected which is why the system crashes.

2: kd> .cxr 0xfffff8800390ee10
rax=fffff88005355018 rbx=0000000101700112 rcx=fffff880053551e0
rdx=0000000101700112 rsi=fffffa8007308810 rdi=0000000101700112
rip=fffff88005324668 rsp=fffff8800390f7e0 rbp=fffffa800b520e90
r8=fffffa800a6f1630 r9=0000000000000000 r10=fffffa800b520e90
r11=fffff8800390f938 r12=0000000000000001 r13=fffff88005355018
r14=0000000000000001 r15=0000000101700112
iopl=0 nv up ei ng nz ac pe cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010293
iusb3xhc+0x4f668:
fffff880`05324668 488b4350 mov rax,qword ptr [rbx+50h] ds:002b:00000001`01700162=????????????????

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