Multi-Band Router Issues

NRevahs

Prominent
Mar 15, 2017
2
0
510
Hello all!

About a year and a half ago I purchased a beast of a router to expand my internet capabilities (or something like that). When I got the thing it worked amazing! I had 0 issues with it for the longest time. But now things are a bit different.

Router: https://www.amazon.com/gp/product/B016EWKQAQ/ref=oh_aui_detailpage_o09_s00?ie=UTF8&psc=1

About 4-6 months ago I moved from my previous house-(located in a subdivision within town) to a new "trailer home" located quite a ways out from town. I moved in and setup my router with no issue! It worked like a charm. Fast forward about 6 months later; the darn thing won't work! I called my ISP's and they said it's because the router is a dual band router and will not work with their services. But the thing is it was working for such a long time with no issues! I still would love to use this nice router out here but if there is nothing I can do I guess I must invest in a mediocre router.

The problem I'm having is the WAN light is lit a pink color. If I unplug the cord from modem it turns a deep RED.


Please if anyone can help, it would be much obliged. Thanks
 
Solution
If you have a cell phone, as I imagine you do, download a free wireless analyzer and look to see what radio output is coming from your router -- I suspect it is failing. It has a 2 year warranty so hurry up and check it out so you can get a replacement if one of the radios is indeed failing. If so, start an RMA at ASUS support HERE.

And you are correct -- your ISP is an idiot, a dual band router is not an issue.

RealBeast

Titan
Moderator
If you have a cell phone, as I imagine you do, download a free wireless analyzer and look to see what radio output is coming from your router -- I suspect it is failing. It has a 2 year warranty so hurry up and check it out so you can get a replacement if one of the radios is indeed failing. If so, start an RMA at ASUS support HERE.

And you are correct -- your ISP is an idiot, a dual band router is not an issue.
 
Solution