i get very high ping but only in the evenings

tom sharon · Sep 9, 2017

when i play overwatch I've noticed that while my ping is fine in the morning and mid afternoon but in the evening and night my ping starts skyrocketing to ~1200
I've checked my internet connection and it seems that it's fine
also i have normal ping everywhere else (including other games) but absurdly high ping in overwatch itself, what do you think can cause that?

thanks

bill001g · Sep 9, 2017

When it is time of day it almost has to be all those other people using up all "your" bandwidth.

You can run tracert to the server and see what hop the delays are in. If if only affects one game it is likely between your isp and the game company ISP far into the cloud. If it affected many games then it could be things like one of your direct neighbors using up the bandwidth.

You really can't fix this since it is outside your house and your ISP likely does not care.

The only thing that might work is to use some form of vpn. If you can get good ping times to the vpn data center and the VPN data center has a different path between the data center and the game server you might be able to do that.

There is no way to know this other than to test it. I know I have to do that when I visit a relative for one game. The ISP seems to have a overloaded connection to 1 particular ISP. I ended up subscribing for 1 month to 3 different VPN before I found one that solved it. Would be nice if they let you test really simple stuff like tracert without paying money.

smorizio · Sep 9, 2017

make sure no one is leaching your wifi. if your wifi is fine and you see your ping is bad could be bad server or over loaded server. try google dns servers or open dsn servers see if anything changes.

tom sharon · Sep 9, 2017

bill001g :

ive used a traceroute and these are the results:
TRACEROUTE:
traceroute to 77.125.129.123 (77.125.129.123), 15 hops max, 60 byte packets
1 24.105.40.6 (24.105.40.6) 0.646 ms 0.785 ms 0.846 ms
2 24.105.62.152 (24.105.62.152) 0.797 ms 0.948 ms 1.017 ms
3 37.244.1.102 (37.244.1.102) 2.309 ms 2.431 ms 2.463 ms
4 37.244.1.34 (37.244.1.34) 2.095 ms 2.149 ms 2.206 ms
5 te0-19-0-2.ccr41.ord03.atlas.cogentco.com (38.104.102.28) 2.305 ms 2.438 ms 2.468 ms
6 be2766.ccr42.ord01.atlas.cogentco.com (154.54.46.177) 2.006 ms 1.999 ms 1.993 ms
7 be2718.ccr22.cle04.atlas.cogentco.com (154.54.7.130) 9.159 ms 9.137 ms 9.129 ms
8 be2879.ccr22.alb02.atlas.cogentco.com (154.54.29.174) 20.616 ms 20.632 ms 20.673 ms
9 be2302.ccr32.bos01.atlas.cogentco.com (154.54.43.13) 23.549 ms 23.582 ms 23.857 ms
10 be2983.ccr42.lon13.atlas.cogentco.com (154.54.1.177) 85.997 ms 86.011 ms 86.004 ms
11 be2871.ccr21.lon01.atlas.cogentco.com (154.54.58.186) 86.594 ms 86.651 ms 86.628 ms
12 be2866.rcr21.b015533-1.lon01.atlas.cogentco.com (154.54.56.238) 87.081 ms 88.090 ms 88.066 ms
13 149.14.147.90 (149.14.147.90) 88.502 ms 88.639 ms 88.617 ms
14 80.179.165.209.static.012.net.il (80.179.165.209) 156.486 ms 171.231 ms 171.203 ms
15 82.102.132.157 (82.102.132.157) 148.757 ms 149.267 ms 149.206 ms

i think my problem is that my traffic flows via 15 servers, will a vpn solve that? and if so can you recommend a free vpn that has decent internet speed?
thanks

note: each server has 3 ping results, the middle one is the average one

bill001g · Sep 9, 2017

The problem is even the paid ISP may not solve your problem. The free ones in addition to not really being free have very few data centers. The key is to find a data center near you that uses different ISP.

Your trace in this case shows no problems at all. The latency is a little high but it depends where this server really is my guess is this is in europe and you are near chicago. 150ms to EU is fine from the USA.

You need to get a trace that actually shows the 1200ms of delay you see in game. If you can not then it is likely some issue with the game code itself rather than a real network delay.

tom sharon · Sep 9, 2017

bill001g :

Your trace in this case shows no problems at all
but isnt the ping between hops supposed to be very low?
sure the first ones are fine but the last two hops are 140ms, which is more then my overall ping when my connection is good

"The latency is a little high but it depends where this server really is my guess is this is in europe and you are near chicago. 150ms to EU is fine from the USA"
i'm in Israel and the server is in France, il-fr ping is ~80 and that includes all the hops

You need to get a trace that actually shows the 1200ms of delay you see in game. If you can not then it is likely some issue with the game code itself rather than a real network delay
this cant be a code problem because if i play at an early hour i get a perfect connection

i think that the problem is that i have 15 hops, each adding a few dozens of ms which all add up to ~1000
is there a way to connect right to the game server in some sort of P2P connection like the darknet uses?

bill001g · Sep 9, 2017

It doesn't work that way. The hops are not the time between them it is the total time to that node. You need to subtract the preceding entry to get the time between hops yourself.

I am only guessing the nodes. Things like ORD CLE ALB in the names of the nodes are airport codes. They tend to be a good way to guess where a router is located. They could call them router1 router2 router3 and you would never know but generally almost all ISP use the airport code method to identify routers.

Looking at the trace it appears to be backwards. The nodes in the top are from blizzard. It is almost as if you did this from a blizzard office location.

You will be able to do nothing to find this until you can see the delays in the traces. You could I suppose run a tracert to get the path and then run continuous pings to every node in separate windows. Then you could quickly stop the pings when you saw the problem in the game. You would then have to figure out which hop caused the large increase.

tom sharon · Sep 9, 2017

bill001g :

It doesn't work that way. The hops are not the time between them it is the total time to that node. You need to subtract the preceding entry to get the time between hops yourself.

I am only guessing the nodes. Things like ORD CLE ALB in the names of the nodes are airport codes. They tend to be a good way to guess where a router is located. They could call them router1 router2 router3 and you would never know but generally almost all ISP use the airport code method to identify routers.

Looking at the trace it appears to be backwards. The nodes in the top are from blizzard. It is almost as if you did this from a blizzard office location.

You will be able to do nothing to find this until you can see the delays in the traces. You could I suppose run a tracert to get the path and then run continuous pings to every node in separate windows. Then you could quickly stop the pings when you saw the problem in the game. You would then have to figure out which hop caused the large increase.

i think i will just check the technical support, maybe they can solve my problem
even tho you didn't solve my problem you still helped me a lot
thanks!

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i get very high ping but only in the evenings

tom sharon

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bill001g

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smorizio

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tom sharon

Commendable

bill001g

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tom sharon

Commendable

bill001g

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tom sharon

Commendable

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