Computer keeps getting BSOD

mizerie1 · Sep 9, 2017

My fiancé's computer keep crashing and I'm not sure what the problem is. We have tired wiping the computer and doing a fresh install of windows and have taken it to geek squad to be look at but they couldn't find the problem. There have been a few error codes but most were irql_not_or_less_equal and kernel security failure.

http://www.mediafire.com/file/qjhl7palry7d9ee/MEMORY2.DMP
http://www.mediafire.com/file/0miqxdb71xhi1ch/MEMORY.DMP

Here are 2 dump files I got from her computer. If anyone could read these and point me towards what might be causing the crashes I would be very grateful.

scout_03 · Sep 9, 2017

use whocrased to have them in plain text also list all parts .

smorizio · Sep 9, 2017

use some tools to see what part it may be. use memtest86 from a bootable usb stick to check ram. use hardweare info 64 bit set it to sensor and logging make sure cpu and other temps are fine. also make sure the power supply is holding. if her pc a pre build it may be if it a few years old power or caps. find out the make of the hard drive download wd or seagate drive toolds .run them see if the drive is fine. also use hdtune to check drive health.

mizerie1 · Sep 9, 2017

scout_03 :

so I used whocrashed it and it gave me two modules that are causing the problem:

crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF8033875FFF6)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

crash dump file: C:\WINDOWS\Minidump\090817-7046-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16C560)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF8033875FFF6)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

not sure how I would go about dealing with these problems.

scout_03 · Sep 10, 2017

do a sfc/scannow and if it is does not solve it do a os filles repair with the os cdor dvd or the usb key that he is on .

axe0axe0 · Sep 11, 2017

What GPU is in the system? In both dumps the GPU driver is being flagged, can't be a coincidence.

mizerie1 · Sep 11, 2017

axe0axe0 :

She has an NVIDIA Geforce GTX 970 for a GPU but I believe her CPU has an integrated GPU.

Here is what Speccy says under Graphics:
Graphics
S271HL (1920x1080@60Hz)
ASUS VS229 (1920x1080@60Hz)
ATI AMD Radeon R7 Graphics (Gigabyte)
4095MB NVIDIA GeForce GTX 970 (NVIDIA) 39 °C
CrossFire Disabled
ForceWare version: 384.94
SLI Disabled

mizerie1 · Sep 11, 2017

scout_03 :

Did and sfc /scannow now and it came back with no integrity violations. So i should try reinstalling windows from the boot cd?

mizerie1 · Sep 11, 2017

smorizio :

Ran memtest86 for 8 passes and everything came up fine. Her PC is mostly pre-built maybe 1.5 years old, only thing added was a GPU and new CPU.

axe0axe0 · Sep 12, 2017

What PSU is used?

Remove the Nvidia GPU and a monitor and see if it still crashes.

If it doesn't crash, I see atm a few options
- Nvidia GPU
- Slot where the Nvidia GPU is seated
- The Nvidia drivers
- The PSU

scout_03 · Sep 12, 2017

what is the cpu and motherboard also did you check the temp in system .

mizerie1 · Sep 12, 2017

scout_03 :

Her CPU is : AMD A10-7870K
her motherboard is : Gigabyte Technology Co. Ltd. F2A68HM-HD2 (P0)

the motherboard is floating around 35 degrees C and her CPU is floating between 54-60 degrees C.

mizerie1 · Sep 12, 2017

axe0axe0 :

Her PSU is a LSP Ultra 550W ATX.
I took out the Nvidia GPU and unplugged 1 moniter and it still crashed. Here is the dumpfile for the crash.

http://www.mediafire.com/file/g5c6a3r4g5a7pct/MEMORY.DMP

scout_03 · Sep 13, 2017

could you post the last crash dump ising whocrashed also use hwinfo to check voltage and temp on sensor page .

mizerie1 · Sep 14, 2017

scout_03 :

Lastest crash using whocrashed:

On Wed 9/13/2017 9:35:10 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\091317-5750-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16C580)
Bugcheck code: 0x139 (0x3, 0xFFFF9A011F2C26E0, 0xFFFF9A011F2C2638, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Also what do you want the voltage and temp of?

axe0axe0 · Sep 15, 2017

First 2 blame nvidia driver, next one blames the amd driver + different kind of crashes, basically unknown hardware issue. Dumps can't pinpoint proper causes in this kind of situations.

Could you provide the temps and voltages, as already requested, for all parts.

Neur0nauT · Sep 15, 2017

If you are using Windows 10.....go and get the latest drivers for your mobo. I've noticed that some of the Windows 10 PnP drivers for older mobos are resorting to using earlier Win8 drivers and can cause issues.

scout_03 · Sep 15, 2017

see this https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check---bug-check-0x139-kernel-security-check-failure for the os you could the support that you took to install it and made files repair on link the talk about virus and driver .

mizerie1 · Sep 15, 2017

Neur0nauT :

Updated 4 drivers from the mobos website, restarted to finish the installs and crashed upon trying to log in got "Critical service died" as message during blue screen (or something close to that) and now I can't even start the computer it infinitely loops trying to repair itself.

axe0axe0 · Sep 15, 2017

What did 'geek squad' do in an attempt to find the cause?

mizerie1 · Sep 15, 2017

axe0axe0 :

They ran tests to see if any of the hardware was faulty and checked to make sure all drivers were up to date

axe0axe0 · Sep 16, 2017

I don't assume you know what tests?

mizerie1 · Sep 16, 2017

axe0axe0 :

Not what program they used but they tested all my hardware, though the guy said their tests don't check the mobo and psu.

axe0axe0 · Sep 16, 2017

For the motherboard there is no test, the only 'test' is replacement.
For the PSU a multimeter is required to test.

Could you provide the rest of the specs of the system:
CPU:
RAM:
MOBO:
HDD/SSD:

Those who can't read dumps may still want to help this way

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