Burnt capacitor area on GTX 1070 caused by fire

Phak Hee · Sep 11, 2017

I bought a MSI GTX 1070 Armor OC Edition in Hong Kong, but the card is from Taiwan. I live in the Netherlands.

Once I got home I immediately put the GPU in my PC, everything went fine, I ran Firestrike and played Overwatch with no problems.

The next morning, I turn on my PC to game some more. Suddenly I hear sizzling from my PC. I look at it and suddenly smokes comes out of my GPU and eventually a small flame.

The PC luckily turned off by itself and I took the GPU out of my PC. I noticed the area where a SMT capacitor is, is burned. Not the capacitor is burned, but the board. I took the capacitor off the board to prevent further risk, that's what I thought.

The area is completely burned, the left iron pad where you can solder a new capacitor on is conpletely gone, so soldering a new capacitor won't solve it.

I contacted MSI 4 times, once via calling and 3 times via online. Everytime they only say that I need to contact the store I bought it from. I did that, but they say that I need to contact MSI. What am I supposed to do then? Also if they would repair my card, MSI Europe wouldn't, because my GPU is from Taiwan. So basically I need to go back to Hong Kong to get it fixed, which I'm obviously not doing.

Now I'm stuck with a defective GTX 1070 and I basically wasted 400 bucks that I saved up for. It just doesn't feel fair. Why doesn't MSI have global warranty like EVGA.

This is something I want to share, this could happen to you. So when buying expensive hardware, buy a brand with global warranty, or you might get in a sticky situation like me.

HEXiT · Sep 11, 2017

contact msi tell them you imported the card and the seller is unwilling to accept the rma so you want to use the factory rma instead

photonboy · Sep 11, 2017

above may be true.. I tried to find info but all I see is "contact our offices for more information" like you did already.

Don't let it go. If it's true you need the original STORE then ask MSI for the proper INFORMATION to pass that along, then type a NICELY worded explanation to the store.

If the store ignores you after that tell MSI they refuse to honor the Warranty.

Or something like that. This is really something MSI should be stepping in to handle if the store won't, so that's piss poor support.

Phak Hee · Sep 12, 2017

i already said that the store doesn't accept rma, then they say they cant accept it cause its an imported card

Phak Hee · Sep 12, 2017

Also MSI support basically uses a bot to answer question, so wording it good wouldnt matter.

photonboy · Sep 12, 2017

Phak Hee :

Just trying to help, but you should attempt to go up the chain of command somehow. I've had similar issues in the past and eventually resolved them by finding someone else at a company and getting one-on-one help.

Again, assuming you can do that you need to ask WHAT EXACTLY TO DO if the store is supposed to be the RMA point but they won't honor that.

Don't let it go. Just don't, unless MSI basically tells you to screw yourself.

*I'd go so far as to threaten litigation. You might be surprised how often that gets results. I've done it before with a bad sound card from Auzentech (now gone); I was incredibly nice and they actually sent me a replacement with an extra OP AMP.

I think I said something like:
"I don't want to resort to litigation however I will if required, so hopefully this is a misunderstanding. I will also contact the Better Business Bureau and create a Youtube video discussing the deplorable Customer Support from... "

sizzling · Sep 12, 2017

Agree with the others but even if you get someone to take on your warranty claim you may have voided your warranty by removing the capacitor, you should have left as it was. They may try and say its something you have done.

This is the very reason I would never consider importing high value electronics. Part of the premium you pay for buying locally is for the support of your local retailer and consumer rights of your country.

Phak Hee · Sep 12, 2017

sizzling :

I don't think I can burn the place where a capacitor was, it burned from the inside to outside

Phak Hee · Sep 12, 2017

photonboy :

Phak Hee :

Just trying to help, but you should attempt to go up the chain of command somehow. I've had similar issues in the past and eventually resolved them by finding someone else at a company and getting one-on-one help.

Again, assuming you can do that you need to ask WHAT EXACTLY TO DO if the store is supposed to be the RMA point but they won't honor that.

Don't let it go. Just don't, unless MSI basically tells you to screw yourself.

*I'd go so far as to threaten litigation. You might be surprised how often that gets results. I've done it before with a bad sound card from Auzentech (now gone); I was incredibly nice and they actually sent me a replacement with an extra OP AMP.

I think I said something like:
"I don't want to resort to litigation however I will if required, so hopefully this is a misunderstanding. I will also contact the Better Business Bureau and create a Youtube video discussing the deplorable Customer Support from... "

I just threatened them to take legal actions, I hope it works :/

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Burnt capacitor area on GTX 1070 caused by fire

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