FiOS Gigabit Plan Bad, Inconsistent Speeds

MasterPCbuilder · Sep 15, 2017

So, I recently upgraded my fios 25/25mb plan to the new fios gigabit. I've only had the plan for a few days now, but I am very confused. I got the quantum gateway router, figuring if it didn't do the trick, I'd get an aftermarket solution. But, so far, I have been getting around 200mbps most of the time, down and up, wired. Even at 4 in the morning on a Wednesday, I never went above 300mbps. This is using speedtest.net and Avast's speedtest solution. When I try Verizon's speedtest, it gives me 950 down and 900 up. But, when trying to download something on steam, it stays around 8 - 12mbps. But, that would be mostly fine, but the speeds are very inconsistent. Meaning when I am, for example, on a downloading a game from steam, it will just spike up to around 60, then 170, then nothing for a few seconds, then it will do it again, on multiple devices. Sometimes going lower than 25. When I had my 25 plan, it was locked to that max speed. It is to the point where it is only maybe double, or at the most, 3 times the speed of my 25 plan. Keep in mind, it is supposed to be gigabit.

I heard the Fios gigabit plan was finicky, but this is not what I have seen looking around. Shouldn't I be getting ~100 megaBYTES per second with it?
Thanks,
Mathias

UPDATE: Here's a picture of me downloading a steam game.

USAFRet · Sep 15, 2017

Call Verizon and have them send a tech out to diagnose. You're paying for it, the issue needs to be found.

And disregard whatever 'speed' you get from Steam. That really does not count.
Try speedtest.net, instead of Verizons thing.

kanewolf · Sep 15, 2017

If Verizon speedtest gives you 950Mbit, then they are going to say you are getting what you paid for. All bandwidth outside of Verizon's network is outside of their control. They don't guarantee any bandwidth outside their network.

Math Geek · Sep 15, 2017

i have the gigabit package also and see the same thing. been playing with it for a while now and it seems the house is getting most of the advertised speed but no individual device seems to be able to get it. wired i can get about 6-700 mb/s down on a new system with GB ports. i know it is not my system but for some reason nothing will get full speeds.

phones/tablets in the house top out around 50 mb/s each and wifi on laptops n pc's seems to cap around 200 mb/s even though they are at least 1200 mb rated AC adapters. distance to the router seems to not be the problem as speeds stay the same around the house.

the good news is that every device can get it's full speed at the same time. we got a bunch ready and ran the speedtest all at the same time and speeds stayed the same. so it seems we are getting all the speed but unable to realize it on any specific device. been round n round with verizon and the tech shows up, hooks his tablet to the connection and reads full speed. i've shown them what i am getting on devices and they can't explain it either. i think it has to do with the router itself but i have not bothered to buy a new top quality one to see if that helps.

MasterPCbuilder · Sep 15, 2017

USAFRet :

Yeah, I was using speedtest.net, but as I was reading around, some people said that it was faulted as the old version gave them good speeds, but the new one cut those in half, or vice versa, I can't remember. Point is they were inconsistent. But I trust speedtest.net as that it about what task manager reads, sometimes.... And, also, steam shows roughly that speed. I was thinging about having someone come in later this week as my wife wants it to turn off at night automatically because of the radio waves or something, so I'll just ask the tech then. Thanks for the fast response. I think I'll leave the thread open for a while to see if anyone else has any suggestions.

dark_lord69 · Sep 15, 2017

Are you using wireless to connect to the router?
OR
Are you connected to it using an ethernet cable?

Other internet providers may only allow so much speed.
What I mean by that is the speed issue may not be you or Verizon. It might a speed limitation on the Steam servers (for example).

"it will just spike up to around 60, then 170, then nothing for a few seconds, then it will do it again, on multiple devices"
Sounds like wireless issues... Are you using wireless?

"All bandwidth outside of Verizon's network is outside of their control. They don't guarantee any bandwidth outside their network."
YEP! That's what I was sayin'.
They can give you full speed but they can't guarantee every site will allow a signal user to consume a gigabit of their bandwidth.
Some sites will intentionally cap this.

Also, FYI, Most small families only need around 50 mbps. Some larger families and some with teens may need more like 150 - 200 mbps but 1000 mbps is more than most people need.

USAFRet · Sep 15, 2017

MasterPCbuilder :

This sounds like just an inconsistency in Steam. Happens ALL the time.
And I shall refrain from commenting on the "radio waves" thing...

As for turning it OFF at night?
I have that same router. Investigate the parental controls, or Advanced Security settings.
You can turn off all access on a schedule you select.

MasterPCbuilder · Sep 15, 2017

dark_lord69 :

Well, I am in a family of 6. Plus, I am constantly downloading, uploading files whether it be to cloud services or othewise. I also run a server array, do a lot of cad rendering, not to mention that I often have to share multiple gigabyte files on a daily basis with coworkers, and my job relies on it. So, basically, the 25/25 wasn't cutting it, plus it was $10 less than the gigabit plan where I live (NJ). I also just downloaded a 1gb ubuntu server file to test real world speeds, to see if the speedtests were flawed, and same thing. High download speeds, about 13megabytes per second for about 6 seconds, still not what then it would go down to slower than 25megabits then it would go down to kilobits per second, then back up to about 13mbytes.

I found this while researching further on steam's max download speed. https://ibb.co/hWCHr5 http://ibb.co/fTrMJk
Plus, steam has a setting to limit the download speed for example, if you wanted to download a program in the background, but what you were doing at the moment was more important and needed that precious bandwidth. I actually used it a lot with my 25 25 plan. It goes up to 25mbytes per second, not bits. Therefore, it should be able to supply around that or even more, as the screenshot implies. Then again, that is some random guy on the internet.

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