Random reboots while gaming

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Jonas441

Commendable
Mar 14, 2016
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Hey.
I've been having some strange problems with my pc lately.
These reboots started happening about a year ago. It mostly happens when i play newly installed games. In my case, PUBG or Overwatch. When it happens the screen freezes for about 1 second, and then instantly reboots. Some days i can play WoW for an entire day without any problems, but when i enter PUBG, it reboots after 10 seconds. I have done several tests to rule out different possibilities for this error. I googled the symptoms and found that it could either be, rams, faulty driver(s) or PSU. I have checked the logfiles for when the errors happen and it gives me this message:
The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{6a8428d7-9a12-11e7-90f4-806e6f6e6963}#0000000000800000.
Source: Kernel-PnP ID 219

I have tried the Windows Memory testing tool to rule out the ram being the problem, and then i tried the Windows Driver Verifier, which resulted in a BSOD with the error: system_thread_exception_not_handled

I read on a site that uninstalling all USB controlled drivers in Device Manager one by one maybe could fix the issue. So I tried that, and it worked(No reboots playing any game this period) until the latest Windows Update.
I have tried uninstalling the USB controller drivers twice, and both times my Driver Booster found a update for Intel(r) 6 series/C200 Series Chipset Family.

Now im kinda back to square one about a solution.

My system:

CPU - Intel i7-2600k (not overclocked)
MOBO - Gigabyte P67A-D3-B3
Ram - HyperX 8 gb ddr3
GPU - Nvidia Geforce 770
PSU - Corsair CX750M 750W
 
Solution
D
The Windows memory testing tool is not foolproof. I'd go back to testing your RAM. While a faulty PSU isn't out of the realm of possibility, based on your error message, a bad PSU wouldn't be my first guess. Plus it's harder to test a PSU unless you have extras laying around. I'd focus on the RAM first, since most people have multiple RAM chips and it can easily be swapped in and out with minimal difficulty.

How many sticks of RAM do you have? If you have more than one, I'd shut the system off, remove all but one, and then play PUBG. Try the game with each stick of RAM and see if one causes the crash. If one stick causes the crash, either trash it or contact the manufacturer to see if it's covered under warranty.

I had a...
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Lutfij

Lutfij

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Moderator
Oct 7, 2009
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If the system reboots abruptly when the system is under load...then the issue is with a bad/failing/faulty PSU. PUBG is a horribly optimized game and as such it may even ask more than your system can provide.

On a similar note, you may want to make sure your BIOS is up to date. Might I ask how old your PSU is? I'm assuming you're on Windows 10. See if a repair install changes anything for you.

Last note, FYI, DriverBooster and other third party sites are more of an abomination to healthy computing since they can and will amalgamate drivers meant for another platform which only means more headaches with troubleshooting.
 
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drewthebrave

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Aug 16, 2017
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The Windows memory testing tool is not foolproof. I'd go back to testing your RAM. While a faulty PSU isn't out of the realm of possibility, based on your error message, a bad PSU wouldn't be my first guess. Plus it's harder to test a PSU unless you have extras laying around. I'd focus on the RAM first, since most people have multiple RAM chips and it can easily be swapped in and out with minimal difficulty.

How many sticks of RAM do you have? If you have more than one, I'd shut the system off, remove all but one, and then play PUBG. Try the game with each stick of RAM and see if one causes the crash. If one stick causes the crash, either trash it or contact the manufacturer to see if it's covered under warranty.

I had a similar issue with Witcher 3 and Destiny 2 beta a couple weeks back. I was crashing intermittently during Witcher 3, so I just lived with it. As soon as I booted up Destiny 2, I crashed within minutes, so now I had an easily testable situation. As soon as I removed the problem RAM, the crash went away.
 
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Solution
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Jonas441

Commendable
Mar 14, 2016
18
0
1,520
Lutfij - The PC itself is about 6 years old, but the PSU is just under 2 years old. Would you recommend me to uninstall Driver Booster?

Drewthebrave - I have 2x 4gb ram sticks, which is just as old as the pc, so 6 years approx. I will try remove one of the sticks and see if the problem persists
 
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