Games freeze and then crash. Can't identify the cause.

Edgar Buenfil

Reputable
Oct 15, 2014
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0
4,510
Greetings,

I know this is late but I have been having trouble with my gaming PC for quite a while now (a little more than half a year ago, but started getting really bad ever since a month or two).

Basically, when I run most of my games they freeze and crash shortly afterwards. Steam games like Armello, Divinity 2 Original Sin, Final Fantasy XIV, Civilization 6, etc. A lot of 3D games seem to have this issue, although not a rule, apparently (crashed on Dead Cells a few times for some reason, a "2D" pixel game).

According to a private Discord channel, I began complaining about these crashes since October 2016. They used to happen only while playing Final Fantasy XIV, then a few other games like Warhammer Total War; I cant remember exactly if I had issues with other games as well, but those 2 were the most noteworthy.

When this problem began, I'd get an error message from FFXIV stating that it was a "Fatal DirectX error":

Screenie here

Then, over the past few months more games added to the list, like I said, Warhammer TW would just crash on a few battles and send me to the desktop.

Oddly enough, before the crash happens, the screen just "freezes". I can still hear the sound of the cursor interacting with the UI, or movement from my characters happening in the "background", music, etc. Doesn't loop. Then it stops, crashes and sends me to the desktop; sometimes there is an error message, sometimes nothing. Depends on the game.

A month or two ago the problem started getting awful, it wasn't just FF crashing but also other games which would use less resources like Armello, for example. Same symptoms: freeze, sounds and interactions fine, then crash. According to Armello devs the problem is DirectX as well. I'm assuming most other games crash because of the same reason.

My specs:

Windows 10 Home Edition
AMD FX 8350 8 Core, Black Edition
8 GB RAM
EVGA GeForce GTX 770 2GB

What I've tried already:

- Reformating my system a few times.
- Rolling back on drivers and even Windows (back to 7) (uninstalled drivers with DDU on Safe Mode)
- Cleaning the PC and removing most of the dust.
- Reinstalling the games I'm having errors with.
- Bought a new fan in case its overheating. (GPU reaches 80°C or a bit more on load).
Screenie here
- Wiped data completely on partitions when I reinstalled Windows.
- HDD scan.
Screenie here
- FurMark tests after reinstalling drivers and stuff. (FurMark crashes after a little while; not sure if its due to temperatures rising or something else)
Screenie here

I ignored this issue for a long while because I thought it was my PC not being able to handle the games I played or the fact that it happened mostly on FF, so I thought it was the game. Now I can barely play anything comfortably and is driving me to wits' end.

Could this be caused by a dying GPU? Could it be due to the PSU? Does it make sense for the games to apparently crash due to DirectX when, in fact, its a hardware issue?

Curiously enough Witcher 3, which is much more intensive does not crash on me for some reason.

Any help would me much appreciated,

Thanks.
 
Solution
The AMD one will work ,but you'll need to delete the Nvidia drivers with probably best DDU and install the drivers for the AMD gpu.

I like to use hwinfo32 to look at sensor readings,from all the tools i think this is one of the most accurate although in the ned a software tool.

download hwinfo32,
install and open it,
check "sensors-only",
click "run".
it will give sensor readins for temps,voltages and other usage. If using fraps will it even keep the min/average/max of that in the log.

Can make a screenshot of the window when under stress and post it here,

Can use Imgur to post a picture here,use the "img" link.
Click "new post" ->choose "upload images" -> "browse" ->choose the picture and click "open" ->put...

Edgar Buenfil

Reputable
Oct 15, 2014
6
0
4,510
Gonna double check this later today, for now I'm quite sure these are the pieces.

- I'm using a Gygabyte 970A-DS3P motherboard.
- PSU is a Corsair CX600, 600W.
- RAM stick is a Corsair Vengeance 8GB DDR3
 

Edgar Buenfil

Reputable
Oct 15, 2014
6
0
4,510


The game wont let me launch it that way sadly. The launcher just pops an error message that its not able to get patch notes and closes.

Have tried running it as administrator too but if i remember correclty it crashes as well.

 

Vic 40

Titan
Ambassador
Can't see why it will be a DirectX error since you already reinstalled about everything. So looks like maybe hardware error that exposes as software.
Can you test with another gpu? Maybe from a friend or local shop ...
Same for the psu which isn't per se bad,but not very high quality as well.
 

Edgar Buenfil

Reputable
Oct 15, 2014
6
0
4,510


Going to try that asap.

Yesterday, while playing, my GPU had an increase in temperatures as well. Usually its around 79-81°C when playing FF, for example; this time, however, it was oscillating between 84-86°C. Could these temperatures be a cause for problems?

 

Vic 40

Titan
Ambassador
Those temps are still within what's tolerable (Maximum GPU Temperature (in ℃)=98℃),but do get hot considering that the gpu get's older too.
They don't get higher?Ever cleaned it? If up for it could you replace the paste too. Enough tutorials online about the "how to".
 

Edgar Buenfil

Reputable
Oct 15, 2014
6
0
4,510


Testing another GPU might take a while. Sadly, none of my friends have gaming PC's and I'd need one of comparable potency as this one I think to test properly? I have an AMD one on another PC but I'm not sure if itwould work here.

I cleaned the PC recently, in fact. SO far the temperatures while playing FF at least stay between 75-86°C. Been using SpeedFan to monitor the temps so far. Lately I've been noticing a lot of drops in FPS that didnt happen before.
 

Vic 40

Titan
Ambassador
The AMD one will work ,but you'll need to delete the Nvidia drivers with probably best DDU and install the drivers for the AMD gpu.

I like to use hwinfo32 to look at sensor readings,from all the tools i think this is one of the most accurate although in the ned a software tool.

download hwinfo32,
install and open it,
check "sensors-only",
click "run".
it will give sensor readins for temps,voltages and other usage. If using fraps will it even keep the min/average/max of that in the log.

Can make a screenshot of the window when under stress and post it here,

Can use Imgur to post a picture here,use the "img" link.
Click "new post" ->choose "upload images" -> "browse" ->choose the picture and click "open" ->put cursor on the picture that you uploaded->choose "share links" and copy the img link,paste it in your next post.
 
Solution

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