- Sep 18, 2017
- 1
- 0
- 510
System Specs:
ASUS Prime B350M-A Mobo
AMD Ryzen 5 1600
G.SKILL Aegis 8GB 288-Pin DDR4 SDRAM DDR4 3000
Windows 10 booting from Samsung 960 EVO Series - 500GB NVMe - M.2 Internal SSD
I've been getting the black screen of death when booting my computer. I've been going back and forth with ASUS support for months. I'm pretty sure it's a problem with my motherboard.
Initially it happened and I did some internet searching then moved my RAM to a new slot. It booted up just fine after that a few times. When it did it again I called ASUS support. They had me clear the BIOS by removing the battery on the mobo and hitting my CLRTC pins with a screwdriver for 5 seconds. It booted just fine a few times after that. I called them again they had me buy a new battery. It happened again. I called them. They had me update the bios. It's still doing it, and what's more this last time was more persistent, in that just clearing the BIOS didn't fix my boot problem. I did that a few times, and then finally I changed the battery (I had some spare ones left), moved the RAM (again), and cleared the BIOS and got my computer to boot.
There is one last update to the bios that I'm going to do before I call ASUS support again, mostly just so they can't say I didn't do it. Would like some thoughts or opinions about what could be wrong. I've scoured threads and the internet without finding anything really concrete. I think ASUS just needs to send me a new mobo on my warranty and that this one is faulty, but would like some other opinions or confirmation.
ASUS Prime B350M-A Mobo
AMD Ryzen 5 1600
G.SKILL Aegis 8GB 288-Pin DDR4 SDRAM DDR4 3000
Windows 10 booting from Samsung 960 EVO Series - 500GB NVMe - M.2 Internal SSD
I've been getting the black screen of death when booting my computer. I've been going back and forth with ASUS support for months. I'm pretty sure it's a problem with my motherboard.
Initially it happened and I did some internet searching then moved my RAM to a new slot. It booted up just fine after that a few times. When it did it again I called ASUS support. They had me clear the BIOS by removing the battery on the mobo and hitting my CLRTC pins with a screwdriver for 5 seconds. It booted just fine a few times after that. I called them again they had me buy a new battery. It happened again. I called them. They had me update the bios. It's still doing it, and what's more this last time was more persistent, in that just clearing the BIOS didn't fix my boot problem. I did that a few times, and then finally I changed the battery (I had some spare ones left), moved the RAM (again), and cleared the BIOS and got my computer to boot.
There is one last update to the bios that I'm going to do before I call ASUS support again, mostly just so they can't say I didn't do it. Would like some thoughts or opinions about what could be wrong. I've scoured threads and the internet without finding anything really concrete. I think ASUS just needs to send me a new mobo on my warranty and that this one is faulty, but would like some other opinions or confirmation.
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